Call Centre Training

Enhance your communication, customer service, and problem-solving skills with this call centre training course, tailored for individuals pursuing careers in customer support or telesales.

The course covers call handling techniques, managing difficult customers, active listening, using scripts effectively, and maintaining professionalism under pressure. You’ll also learn soft skills that are essential for thriving in fast-paced call environments.

Whether you're entering the workforce or looking to upskill in your current role, this training prepares you for high-performance service delivery and greater success in the call centre industry.

Key Features of The Course

• A CPD certificate that is recognised worldwide.

• A great online learning experience.

• Interesting and unique online materials and activities.

• Expert guidance and support from the field leaders.

• Access to the study resources anytime you want.

• Friendly and helpful customer service and admin support by email, phone, and chat from Monday through Friday.

• Get a year-long access to the course.
  

Requirements

• No prerequisites; suitable for individuals from any academic background.

• Accessible course materials from any internet-enabled device.
  

CPD Certificate from Course Gate

You can obtain your CPD certificate from us upon completing the course. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22.

Course Curriculum

• Module 01: Introduction to Call Centre
• Module 02: Traits of a Call Centre Agent
• Module 03: Agent and Customer Relationship
• Module 04: Telephone Etiquettes
• Module 05: Communication Skills
• Module 06: Negotiation Techniques
• Module 07: Managing Difficult Clients
• Module 08: Call Centre Metrics and Benchmarks
• Module 09: Call Centre Technology and Trends
  

Disclaimer:

This is an online course with pre-recorded lessons.. Your account details will be sent to your email within 24 to 48 hours (but don’t worry, we’re usually much quicker).