Call Centre Training

What's included:

• Grab an enrolment letter as a gift!
• Eligibility to earn a CPD & QLS endorsed certificate.
• Fully Online Recorded Class
• 24/7 & Lifetime Access
• Online support
• No hidden fees

The Call Centre Training course is designed for individuals eager to refine their customer interaction skills and excel in a call centre environment. With the rapid growth of customer-focused industries, call centre operations have become a vital part of business communications. This course delves into the key aspects of a call centre, covering call handling, tone management, active listening, and maintaining professionalism during every customer interaction.

Throughout the programme, learners will gain insights into managing challenging calls, improving response times, and fostering positive customer relationships. By focusing on communication techniques, service quality, and confidence-building, this call centre course equips you with the knowledge to adapt to various call scenarios effectively. Whether for inbound or outbound calls, the strategies taught here prepare participants to contribute meaningfully to any call centre environment.

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Learning Outcomes

• Understand call centre procedures to handle calls effectively and efficiently.
• Apply communication strategies to maintain professionalism during all call centre interactions.
• Improve listening techniques to address call centre customers accurately and promptly.
• Manage challenging conversations within the call centre environment confidently and calmly.
• Enhance customer satisfaction by providing exceptional service in call centre operations.

Who is this course for?

• Individuals looking to begin a career in a dynamic call centre.
• Professionals aiming to refine communication within busy call centre operations.
• Team leaders wanting to enhance performance in their call centre departments.
• Business owners managing customer support through call centre systems.
• Employees seeking to improve service delivery in call centre roles.

Career Path

• Call Centre Agent – £21,000 per year
• Customer Service Representative – £23,000 per year
• Call Centre Supervisor – £28,000 per year
• Customer Experience Specialist – £30,000 per year
• Operations Coordinator – £32,000 per year
• Call Centre Manager – £35,000 per year