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Call handing and signposting workshop 2 - Bolton
Wed 29 March 2017, 13:30 – 16:30 BST
The first workshop in January looked at how Healthwatch England could develop a shared resource for the network on call handling, as well as providing an opportunity to discuss calls that are challenging, and some ways to manage these.
The second workshop will build on this work to review the progress made on call handing manual by HWE, as well as ongoing opportunity to discuss calls that are challenging, and some ways to manage these.
We have limited places to attend in person. You can either attend in person, or dial in using the following details: conference number from a landline 0800 496 0006, Conference number from a mobile 0207 904 0054. Participants number 4480872