Free

Cardiff - Complaints handling course

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CF10 3AG

Capital Tower, Greyfriars Road

5th Floor

Cardiff

CF10 3AG

United Kingdom

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Event description
In this half day course, we will be discussing common complaints that we see and how these could be prevented

About this Event

In addition, we will look at some of the common issues that lawyers face when handling complaints, using case studies to look at some of them. The course will also focus on the importance of complaints and what can be learned from analysing the root cause of these. We will consider first tier complaints, processes and remedies including the role that an apology can play.

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Date and Time

Location

CF10 3AG

Capital Tower, Greyfriars Road

5th Floor

Cardiff

CF10 3AG

United Kingdom

View Map

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