Care Quality Commission (CQC) Compliance Training - Aiming for Outstanding.

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Event description
Informative & interactive full day webinar for care managers covering key CQC areas that will help you improve & prepare for your inspection

About this Event

Who should attend: Adult Social Care Registered Managers, Nominated Individuals Team Leaders and Quality Champions. Case Managers.

Presented by: Georgina Turner

9:20am Log in and register

9:30am-11:00am Well Led (Good Governance)

The session will examine:

Regulation 17- an outline of Good Governance to include;

The key lines of enquiry for Regulation 17 and how we can facilitate continuous quality improvement The importance of shared learning, quality champions, reflective practice and lessons learned. How can we strengthen our team meetings and reporting to enhance good practice

Examples of good and poor governance including top tips for inspection Topical areas on the CQC radar including any new guidance, research and current priorities.

11:15am-12:45pm From Good to Outstanding

How can we continually strive for excellence

The webinar will discuss:

  • An outline of the key characteristics of outstanding and emerging trends
  • How we can use guidance, resources and technology to support the road to outstanding
  • The importance of meeting equality objectives
  • Staff engagement and retention
  • How can we can evidence that we are outstanding to include examples from inspection reports and observations

1:30pm-3:00pm Medicines' Management

The Medicines' Management Training is a 1 hour 30 interactive webinar discussing the CQC inspection process in relation to medicines management Regulation 12-Safe Care and Treatment.The session will:

Highlight the importance aspects of medicines management compliance including; training, guidance, documentation, MAR chart completion and policies that may be discussed and examined as part of the inspection process

Discuss what observations may take place and the importance of continued quality improvement

Provide examples of good and poor practice in medicines management.

3:15pm-4:00pm Group Exercise and Reflective Practice Session

Virtual group work and reflective practice based on question which a CQC inspector may ask your team(s) on the day of an inspection (based on KLOE).


A certificate of attendance will be provided.

About Georgina Turner

After completing her Nursing Diploma, Law Degree and Masters She supported CCGs, Community, Foundation & Acute Trusts on a variety of topics including: CQC Compliance with Regulations, Nurse Staffing, Consent, Governance and Quality Monitoring. She currently works as a Healthcare Quality Consultant and as the Healthcare Quality Programme Manager for MIAA Solutions, providing tailor made support with quality experts to a wide variety of health and NHS settings.

Georgina has also worked in the NHS as a Risk Manager, Claims and Litigation Manager, Quality Programme Manager, Information Governance Manager, District Nurse and Acute Medical Nurse as well as within Nursing Home and Domiciliary Care settings.


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