Join us at NatWest HQ, Edinburgh for the first CCA Leaders’ Summit of 2024 designed exclusively for customer service and CX leaders.

Seating is limited, so we encourage CCA members to register as early as possible for their 4 free tickets.

Join over 150 customer service experts for the first CCA Leaders' Summit of 2024, designed exclusively for customer service and CX leaders

As we explore these critical themes, you will have the opportunity to hear inspiring keynotes from organisations including Natwest, Capita Experience and Gallup and discuss and debate critical issues with your peers who share your passion for providing great customer service.

CCA Leaders' Debate 1:Organisations are grappling with the unique challenge of seamlessly integrating human touch and automation to elevate customer service. This debate delves into the evolving role of technology, emphasising the intricate balance required to foster great customer experiences.

CCA Leaders' Debate 2:
Following on from the earlier discussions, the focus will shift towards the profound impact and influence that the balance of human and automated capabilities has on both frontline colleagues and customers. The discussion aims to uncover insights into fostering positive experiences for all stakeholders.

The one-day Leaders' Summit brings together experts, executives and professionals who have a wealth of experience and knowledge in their field..

At this event, we will:

Raise awareness of the most pressing issues, challenges, and opportunities impacting customer service leaders.
Inspire you to lead your teams with confidence and vision.
Equip you with the knowledge and strategies needed to shape the future of customer service.

BOOKING INFO

CCA Members are offered priority booking. Please register your place as soon as possible to avoid disappointment as capacity is limited.

Platinum and Accredited members have a maximum of 4 x complimentary passes allocated per organisation.
Regular and BPO/outsourcing and supplier members have a maximum of 4 x complimentary passes allocated per organisation.
Members (operators only) can purchase additional passes (in addition to their complimentary allocation) at a member rate.
Non-members (operators only) can purchase a pass at a rate of £499 + VAT per person.
Industry suppliers (including non-member BPO and outsourcing organisations), consultants and non-operators do not qualify for complimentary passes. For information on sponsorship opportunities please email pauline.cochrane@cca-global.com

If there are any issues with your booking (including where your organisation has reached it's maximum allocation) a member of the CCA events team will contact you directly.

Event Partner Consent

“I agree that CCA Global may share my contact details, along with other personal data that I provided in this registration form with HP, for the purpose of their marketing communications. Your personal data will be processed by HP in compliance with their own privacy policies available on their websites. You may unsubscribe from such marketing communication at any time by following the instructions for each sponsor on their email communications or privacy section of their websites”.

CCA Leaders’ Summit - Natwest HQ, Gogarburn, Edinburgh