LIMITED SPACES AVAILABLE
The Consumer Council for Water (CCWater) is hosting a workshop to shape a new strategy and approach to representing non-household and household water consumers over the next three years (2017/18 to 2019/20).
We think it is important to help business customers understand retail competition, particularly in border areas between England and Wales where eligibility to switch suppliers may not be fully understood. You may have ideas and views to share on the help that could be required and issues relating to this.
We would also like to consider how devolution may affect customers, and how we can work with the water companies to improve standards to business customers in Wales.
The workshop programme will include:
- Business Customers - devolution and the differences on competition policy between England and Wales.
- Affordability –assistance schemes, debt management and helping vulnerable customers.
- Surface water management and flooding – solutions to surface water management in reducing flood risk and improving environmental quality.
We are very pleased that the chairs of Customer Challenge Groups Chairs for Dee Valley Water, Dŵr Cymru and Severn Trent will be attending our workshop to give their view on the issues they will be tackling.
Who should attend:
- Consumer representatives/associations
- Business customer associations and interest groups
- Customer service specialists
- Stakeholders in water retail and licensing
- Stakeholders in flooding and surface water
- Flood groups/forums
- Environmental groups based in Wales
Register to reserve a space for your organisation now or e-mail PR@ccwater.org.uk by Monday 5 September, 2016.