LIMITED SPACES AVAILABLE
The Consumer Council for Water (CCWater) is hosting a workshop to shape a new strategy and approach to representing non-household water consumers over the next three years (2017/18 to 2019/20).
The water industry is about to start on a new journey, with business and other non-household consumers in England having greater ability to choose their supplier from April 2017. Business customers will need support to answer their queries and fix problems when things go wrong. We want to understand your views on what more is needed to support them in the new retail market.
There will also be an impact in Wales. We need to keep under review how we should support business customers on the borders between England and Wales. How will devolution affect customers, and how can we keep pressure on the water companies operating wholly or mainly in Wales to improve standards to business customers?
The workshop will also discuss:
- Household competition in England – The focus of discussion will derive from Ofwat’s summer analysis of household competition and our research.
- Customer service – As the service incentive mechanism (SIM) has pushed standards up, what next for maintaining the pressure on companies and to encourage the sharing of good practice?
Who should attend:
- Consumer representatives/associations
- Business customer associations and interest groups
- Customer service specialists
- Stakeholders in water retail and licensing
Register or reserve a space for your organisation now or e-mail PR@ccwater.org.uk by Monday 19 September, 2016.