Multiple dates

Certificate in Account management - Online Course

Get your Certificate in Account Management with our online course - learn the skills you need to succeed!

By Training Station

Location

Online

Refund Policy

Refunds up to 7 days before event

About this event

Master the essentials of client relations with our Certificate in Account Management online course. Study anytime, anywhere—without the fluff.

Account management isn’t just about numbers—it’s about keeping relationships in check while keeping clients smiling. The Certificate in Account Management – Online Course offers an insightful journey through the fine art of managing client accounts, steering through customer service, marketing, negotiation, and planning with the tact of a seasoned pro.

Delivered entirely online (yes, your slippers are welcome), this course explores the dynamics of client relationships, strategic planning, and performance evaluation. It’s designed for those who enjoy a bit of strategy, a dash of communication, and just enough tech talk to keep things interesting—without ever needing to find the office kettle.

Learning Outcomes:

Understand core principles of professional account management and planning.
Learn how to maintain and grow client relationships effectively.
Gain insight into sales strategy and successful negotiation methods.
Explore tools and platforms used in account management roles.
Recognise marketing’s role in account and client growth.
Understand evaluation techniques to measure account performance clearly.

Curriculum of Certificate in Account management - Online Course

Module 1_ Introduction to Account Management
Module 2_ Customer Relationship Management
Module 3_ Sales and Negotiation Techniques
Module 4_ Account Planning and Strategy
Module 5_ Technology and Tools for Account Management
Module 6_ Marketing and Advertising
Module 7_ Sales and Negotiations
Module 8_ Customer Service and Support
Module 9_ Account Management
Module 10_ Performance Management and Evaluation

Who is this Course For:

Professionals wanting to sharpen account management understanding.
Individuals considering careers involving client coordination.
Marketing staff aiming to broaden their strategic grasp.
Salespeople looking to manage clients more effectively.
Customer service reps planning for account-based roles.
Admins interested in growing into client-focused positions.
Freelancers working with long-term client partnerships.
Anyone curious about managing people, plans and priorities.

Career Path:

Account Manager – £32,000 average yearly salary in the UK
Customer Relationship Manager – £35,000 average yearly salary
Sales Executive – £28,000 average yearly salary
Business Development Officer – £34,000 average yearly salary
Client Services Manager – £37,000 average yearly salary
Marketing Coordinator – £30,000 average yearly salary

Frequently asked questions

What are the 5 key account management processes?

The five key processes are identifying key accounts, understanding client needs, developing account plans, building relationships, and measuring performance.

What is account management in media?

Account management in media involves acting as the link between clients and creative teams to plan, execute, and oversee advertising and marketing campaigns.

What is the core concept of account management?

The core concept is maintaining strong relationships with clients to meet their needs and support business growth.

What skills do you need to be an account manager?

You need communication, problem-solving, organisation, negotiation, and relationship-building skills.

Organized by

Training Station

Training Station is a dynamic online learning platform dedicated to providing an immersive and personalized educational experience. We offer lifetime access to engaging video lessons, tailored learning paths, and gamification features to keep you motivated and on track toward achieving your goals. Our team of skilled instructors, industry experts with years of hands-on experience, delivers high-quality lessons that blend theory with practical insights.

Explore our comprehensive resource library, filled with eBooks, articles, and research papers, to deepen your understanding and expand your knowledge. Powered by state-of-the-art infrastructure, our platform offers the latest technology to ensure a smooth and interactive learning journey.

To recognize your hard work and commitment, every completed course is rewarded with a PDF certificate, showcasing your achievement. At Training Station, we believe in making education not only effective but also rewarding and enjoyable.

From £8.00