Question 1

Is this a live course?

Accepted Answer

No, all our courses are fully online and self-paced. You can study anytime, anywhere, based on your own schedule.

Question 2

How do I access my course?

Accepted Answer

Once you enrol, your course access will be activated within 48 hours. You'll receive an email with your login credentials and instructions.

Question 3

How long does the course take to complete?

Accepted Answer

As this is a self-paced course, you can complete it at your own speed—there are no deadlines.

Question 4

Will I receive a certificate?

Accepted Answer

Yes, upon successful completion, you’ll receive both a digital and a hard copy certificate. Please note: hard copy delivery fees apply—£3.99 (CA) and £10 (international).

Question 5

Can I revisit the course material after finishing it?

Accepted Answer

Absolutely. You’ll have lifetime access to all your course content, so you can return to it whenever you like.

Question 6

Is the course beginner-friendly?

Accepted Answer

Yes, our courses are designed to be accessible for beginners. No previous experience or qualifications are necessary.

Question 7

What kind of support is available during the course?

Accepted Answer

We offer 24/7 learner support. Our team is here to assist you with any questions or technical issues.

Question 8

Do I need any special software or equipment?

Accepted Answer

No special equipment is needed. All you need is a device such as a smartphone, tablet, or computer with internet access.

Certificate in Customer Journey Planning Online Course

Follow this organizer to stay informed on future events

Certificate in Customer Service

Customer Journey Mapping for Digital Marketing

WEBINAR - TIPS AND TACTICS TO CONDUCT A CUSTOMER JOURNEY MAP

Customer Journey Mapping in Email Marketing

Level 1 Certificate in Customer Service - CPD Certified

Customer Journey & Digital Marketing

Certificate in Customer Retention Online Course

Certificate in Customer Journey Planning Online Course

Follow this organizer to stay informed on future events

Events you might like

Certificate in Customer ServiceCertificate in Customer Service

Customer Journey Mapping for Digital MarketingCustomer Journey Mapping for Digital Marketing

WEBINAR - TIPS AND TACTICS TO CONDUCT A CUSTOMER JOURNEY MAPWEBINAR - TIPS AND TACTICS TO CONDUCT A CUSTOMER JOURNEY MAP

Customer Journey Mapping in Email MarketingCustomer Journey Mapping in Email Marketing

Level 1 Certificate in Customer Service - CPD CertifiedLevel 1 Certificate in Customer Service - CPD Certified

Customer Journey & Digital MarketingCustomer Journey & Digital Marketing

Certificate in Customer Retention Online CourseCertificate in Customer Retention Online Course