Overview
We don’t always realise it but as health professionals most of us give potentially significant and distressing information several times a day’. Feeling ill-prepared for this and handling the strong emotions that are often around has been identified as a major source of stress and burn out. In this evidence-based workshop we will cover key skills and strategies for challenging conversations to boost your confidence in helping people process and absorb the information they are given, feel supported and able to participate more fully in decisions about their treatment and care.
Learning Objectives
- Explore challenging conversations and what makes them so
- Recognise what constitutes “bad news” and discuss the myth of “denial”
- Apply skills and principles within a consultation structure (SPIKES Plus)
- Explore skills and strategies for handling strong emotions
Suitable for
Any health or social care professional whose role may involve giving potentially challenging or distressing information.
Cost: £159.00
Contact
Email the-christie.maguire.unit@nhs.net Call 0161 446 3773
Booking Terms & Conditions
- Your place will only be confirmed when The Christie receives payment or the production of an official purchase order. Please DO NOT book a place unless you have approval from your manager AND confirmation that your trust are willing to pay your delegate fees.
- Once your place is confirmed, you will be notified by email. Please ensure that we hold a valid email address and mobile contact number for you.
- Payment must be made before the course commences. We reserve the right to cancel a booking in the case of non-receipt of payment.
- Joining instructions will be sent via email two to four weeks before the course commences.
- In the event of a cancellation: A charge of 25% of the course fee will be made for cancellations up to 6 weeks prior to the workshop date; a charge of 50% of the course fee will be made between 4 and 6 weeks prior to the workshop; no refund will be given for cancellation within 4 weeks of the workshop; suitable replacement delegates will be accepted up to 5 working days prior to the course.
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