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CHALLENGING CONVERSATIONS

LEADERSHIP ACADEMY

Tuesday, 5 December 2017 from 10:00 to 16:00 (GMT)

CHALLENGING CONVERSATIONS

Ticket Information

Ticket Type Sales End Price Fee VAT Quantity
General Admission 18 Dec 2017 £150.00 £7.99 £31.60

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Event Details

Who should attend, and why?

This one day workshop is for anyone facing a 1-1 conversation which might be tricky. The workshop provides a number of strategies, tools, tactic and skills to help make such conversations more successful.

Outcomes:

By the end of this workshop you will:

  • know the circumstances likely to lead to a challenging conversation,
  • know the 3 key factors that are most likely to make a conversation challenging,
  • be able to identify, then skilfully use, key tools and skills to improve your chances of making it less challenging,
  • appreciate how important attitude and feelings are to the effectiveness of any conversation.

Content:

  • What makes a challenging conversation challenging?
  • Identifying the 3 most common factors (A, B & C).
  • Factor A: why and how does it happen; ways of preventing or reducing its likelihood or impact
  • Factor B: how and why does this happen, ways of removing the factor or minimising its consequence
  • Factor C: why does it ‘go wrong’; what to do to prevent it going wrong 

Development Method:

The workshop will be a mix of facilitator input, group discussion, a short video extract, practical activities, and feedback. The morning will by and large the principles: the afternoon – putting the principles into practice.

Comments:

  • “Trainer has excellent communication skills, very easy to respond to” (Manager, Merseycare NHS)

Other dates:

  1 February

Course fee:

£150 per person, plus VAT. This includes refreshments, a small lunch, all support materials, and free car parking, plus access to special discounts and offers. See our FAQs page for more information. To claim one of our offers please contact us using the form on the right hand side. 

We have many other courses available to book - please search above. 

Video: 

Click here to watch a short video about this course. 

 play video

Do you have questions about CHALLENGING CONVERSATIONS? Contact LEADERSHIP ACADEMY

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When & Where


Epping Forest College
Borders Lane
IG10 3SA Loughton
United Kingdom

Tuesday, 5 December 2017 from 10:00 to 16:00 (GMT)


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