Challenging Welfare Decisions (Advanced)

Workshop overview

This CPD-accredited training equips professionals with the knowledge and tools to challenge welfare benefit decisions effectively. Covering Mandatory Reconsiderations, Appeals, Supersessions, and Complaints, the course helps frontline staff navigate complex processes and advocate confidently for clients facing benefit-related challenges.

What will you learn?

1. Understand which welfare benefits can be challenged and the relevant timeframes
2. Learn how to navigate DWP and HMRC procedures including MRs, Appeals, and Supersessions
3. Gain practical tools and tactics to support clients through the challenge process
4. Recognise common pitfalls and how to build strong cases with supporting evidence
5. Explore real-life scenarios to apply learning in practice

Course Contents Highlights:

• Overview of challengeable benefits (e.g. PIP, ESA, UC, DLA)
• Step-by-step guidance on MRs, Appeals, Supersessions, and Complaints
• Case studies including Meera, Bobby, and the Jones family
• Tips for preparing strong submissions and gathering evidence
• Interactive quizzes to reinforce learning

This course is ideal for:

• Welfare advisors
• Support workers
• Housing officers
• Case managers
• Health and social care professionals
• Anyone supporting clients with benefit-related issues

After this course, you will:

• Equip your team with essential knowledge to challenge unfair benefit decisions
• Improve outcomes for clients facing financial hardship due to incorrect decisions
• Learn how to identify when and how to use different challenge routes
• Understand the emotional and systemic barriers clients face
• Join a trusted training programme with proven impact

This course is CPD Accredited. Trainees will receive a CPD Certificate and 6 points following course completion.