Channelling Anger into Positive Outcome, Applied Solution- Focus training

Working in public or community-facing roles often means encountering anger, whether our own or that of others. This interactive training, “Channelling Anger into Positive Outcomes: Applied Solution-Focused Techniques,” offers professionals a practical and reflective space to explore how anger can be understood and redirected towards constructive, purposeful action.

Rather than viewing anger as a problem, participants will learn to see it as useful information, a signal of values, needs or boundaries that matter. Using a solution-focused approach, the session introduces simple yet powerful tools to move conversations from frustration to possibility, and from conflict to collaboration.

Through discussion, practice and reflection, participants will gain confidence in managing emotionally charged situations, using language and questioning that foster calm and progress. These techniques can be applied immediately in day-to-day interactions with colleagues, clients and members of the public.

By the end of the session, you will leave with a deeper understanding of how to transform reactive moments into opportunities for empathy, clarity and problem-solving, helping to maintain professionalism, wellbeing and positive working relationships even in the face of challenge.