Chatbot-Powered Sales and Support Automation

Learn to automate sales and support using chatbots for business growth and customer service improvement.

Overview

Chatbot-Powered Sales and Support Automation offers an in-depth guide to building smart automated systems that handle customer queries and sales conversations efficiently. The course explores strategies for using chatbot technology to improve customer engagement and increase revenue across retail, service and business sectors. It’s written in plain English, ideal for professionals looking to simplify processes and boost response rates through automation.

You’ll gain insights into chatbot platform options, response scripting techniques, and integration with existing digital tools. This course focuses entirely online, helping learners to apply chatbot automation without the need for complex development knowledge. From improving lead generation to automating FAQs, the course provides structured, actionable content suitable for both small businesses and larger organisations wanting to scale customer service digitally.

Learning Outcomes

• Understand how chatbots improve sales and support efficiency online.
• Identify chatbot platforms suitable for various business requirements.
• Write effective chatbot scripts that engage customers clearly.
• Set up chatbot automations for sales funnel management processes.
• Integrate chatbot systems with websites and messaging applications easily.
• Evaluate chatbot performance using basic analytics and customer feedback.

Who is this Course For

• Business owners wanting to automate sales and customer service tasks.
• Retail professionals seeking to improve online customer engagement strategies.
• Marketing managers focusing on lead generation through chatbot automation.
• Freelancers interested in offering chatbot setup as a digital service.
• E-commerce operators looking to streamline customer support operations.
• Customer support agents aiming to expand into automation systems.
• Small business staff needing to handle multiple support requests quickly.
• Anyone curious about chatbot applications in modern online business settings.

Career Path

• Chatbot Developer: £42,000 average salary in the UK
• Sales Automation Specialist: £40,000 average salary in the UK
• Customer Support Automation Consultant: £38,000 average salary in the UK
• E-commerce Support Manager: £37,500 average salary in the UK
• Digital Marketing Executive (Chatbot Focused): £35,000 average salary in the UK
• AI Chatbot Content Writer: £32,000 average salary in the UK