Chatbots and intelligent virtual agents: a framework for humans and machine...

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The Knowledge and Community Network(KCN) is working with the Knowledge Hub to run regular events for those interested in or are working in knowledge and community management.

In June, we are excited to offer a free webinar from Stephen Dale.

He says "way back in 1966, the natural language processing program ELIZA played the role of a digital psychologist. This early chatbot was capable of “listening” to you as you shared your life story, delivering mostly coherent, yet vague canned responses to whatever you typed in"

Chatbots have come a long way since then. Many in the current generation are equipped with artificial intelligence (AI), making them more powerful than ever. And today, chatbots are used by organisations to listen to and respond to requests, find the answers to commonly asked questions, or even help us order a pizza.

Meanwhile, using our smart devices we can ask intelligent assistants, such as Apple Siri, Microsoft Cortana, Google Assistant or Amazon Alexa, to set up events in our calendars, dictate emails, play from millions of songs, turn off the lights, and more. And the more we talk to them, the better intelligent assistants get at understanding and serving us, thanks to AI.

This technology is becoming commonplace in our homes, on our phones, and even in our vehicles. But what about in the workplace?

This webinar will explore the contemporary world of chatbots and intelligent virtual agents and their increasing utility for automating routine tasks. Can they be relied upon to do some of the knowledge management "heavy lifting", and if so, what will the future workplace look like?

The following topics will be explored in this webinar:

  • The difference between chatbots and intelligent virtual agents

  • Current industry trends and uses for chatbots and intelligent virtual agents

  • Resources for developing chatbots

  • AI and the future for KM & IM Professionals (discussion)

Format: will include a live presentation and then a chance to ask a few questions.

Tickets: this is a free event. Please register as spaces are limited.

Webinar: once you have booked a place, you will be sent a confirmation with the Zoom dial in details, 48 hours before the webinar.

Audience: this is relevant for anyone working with or interested in either external brand communities or internal employee communities. Particularly those with roles in either knowledge management, community management, employee engagement, internal communications, social media or brand communications.

Network: the Knowledge and Community Network is a new group in the UK for those who want to connect with other people who are also interested in both knowledge and community management.

Knowledge Hub: is the long standing free global public service community where you can connect with over 150,000 members in 2000 groups. They offer you a full set of digital collaboration tools delivering great community experiences for members. Just visit:

Contact: if you have any questions, would like more information or if you can't make this and are interested in being notified about more events like this, please contact Nancy on

Your Data and Future Events: By registering for this event, you are providing the knowledge and community network consent to contact you via the email address you provided about only future KCN events. Your data will not be shared with anyone else or used for any other reason. If you prefer not to be notified about future events and want to be removed from this list, please let know.

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