Question 1

Do you offer refunds?

Accepted Answer

Unfortunately, we do not offer refunds if you make a cancellation or do not attend a workshop/class. If a workshop/class is cancelled or rescheduled you will receive a credit to take it at a later date.

Question 2

Can I attend with my child?

Accepted Answer

We politely ask that parents/carers don't stay due to space restrictions and health and safety regulations. If there is a specific need, this which would need to be discussed with the organiser prior to booking. All workshops and classes are run by a qualified teacher with an enhanced DBS.

Question 3

Can my child bring a snack?

Accepted Answer

Snacks are not permitted, but your child may bring a drink in a sealed plastic drinks bottle.

Question 4

Do you have a risk assessment?

Accepted Answer

Yes, we have general risk assessments for workshops and classes and will carry out additional assessments for anything outside of the normal activities. Please inform us prior to the session if your child has any medical needs.

Question 5

Are there toilet facilities?

Accepted Answer

There are no toilets in the studio but there is access to the toilets in the 1856 cafe just outside and visible from the studio. Your child would have to use the toilets unaccompanied, so if this is a problem please ensure they have been to the toilet prior to their session.

Question 6

Is there parking available?

Accepted Answer

Parking is in the furthest car park from the main entrance and is paid through RingGo.

Question 7

What should my child wear?

Accepted Answer

We provide aprons, but please ensure your child is wearing clothes that you don't mind getting messy 
and preferably short sleeves or sleeves that can be rolled up!

Question 8

How do I transfer artwork home?

Accepted Answer

We do our best to dry your child’s artwork but it may still be wet when you collect them. We will give you some newspaper to place it on in the car.

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