*This course is exclusively for Christie staff unertaking the Christie Care Certificate
Using the latest evidence, interactive discussion & DVD material, this session aims to enable staff to communicate in a way which ensures that patients feel their perspective has been heard, and that they & their relatives/carers have been treated with care, compassion, dignity and respect.
Explore the relationship between good communication skills and compassionate care
Recognise the attitudes and behaviours that enable patients to feel heard & respected
Identify & discuss the skills which enable sensitive communication
• Patient experiences – why communication matters • Recognising barriers to communication • Key communication skills for: - Handling patient cues - Listening & responding to patients concerns, needs & preferences - Handling patients’ emotions sensitively & responding to difficult emotions
Healthcare support worker’s undertaking The Christie Care Certificate
Email firstname.lastname@example.org, call 0161 918 2012 or visit @TheChristieSoO