Question 1

Where can I park?

Accepted Answer

Parking is in the Carsington Water Visitor's Centre Carpark. You will need to provide your vehicle registration at the main reception on the day of your course in order to claim free parking, otherwise you may be liable for a penalty charge.

Question 2

Can I get to the venue by public transport?

Accepted Answer

Yes. The 111 bus runs regularly and stops outside the Carsington Water Visitor Centre. Check times before travel.

Question 3

How much walking is involved?

Accepted Answer

Carsington Water Visitor Centre is an accessible venue.

Question 4

What facilities will there be?

Accepted Answer

Carsington Water Visitor Centre has a full range of facilities including shops and cafe.

Question 5

If I book but I am no longer able to attend, what is your refund policy?

Accepted Answer

If you are unable to attend the course after booking please email: trainingenquiries@derbyshirewt.co.uk at least 7 days prior to the event. Unfortunately, cancellations made less than 7 days in advance of the event will not be able to claim a refund.

Question 6

Can I transfer my ticket to somebody else?

Accepted Answer

If you would like to transfer your ticket to somebody else after booking, please email trainingenquiries@derbyshirewt.co.uk

Question 7

What is your cancellation policy?

Accepted Answer

Derbyshire Wildlife Trust reserves the right to cancel the course at any time. Attendees will be notified at least 24 hours in advance and will be entitled to a full refund.

Question 8

Will the event be postponed if there is bad weather?

Accepted Answer

Unfortunately, we cannot control the weather so most courses will go ahead as planned. However, in extreme cases we may cancel/postpone if the weather is likely to pose an unacceptable risk to staff and attendees. Wherever possible, we will contact attendees prior to the event start time to advise.

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