Southampton Group

Conflict Resolution Masterclass

In this session, we will examine how organisations – private and public – are now approaching the management of conflict head‐on, budgeting for it and making it part of their business strategy. 

Johanna will talk about how policy change and associated training can help us manage conflict when it inevitably arises. She will talk about how approaching conflict in a holistic manner makes organisations stronger, more  creative and better prepared for change while promoting an environment of engagement, support and better mental and physical health.

As a result of attending this event you will:

• Understand the nature of conflict

• Understand the role HR can play in building collaborative workplaces

• Understand how to approach conflict in the workplace to bring about positive change

• Understand how to deal with conflict in the workplace and how it maps to the CIPD profession map

Refreshments will be served from 18:00hrs with the event starting promptly at 18:30hrs.

Our Speaker:

Johanna Whelehan, Head of Resolution Services, The TCM Group

Johanna Whelehan is an accredited mediator, trainer and Head of Resolution Services at the TCM Group. With a background in linguistics, legal publishing and project management, Johanna has worked in translation, interpreting and localisation and has facilitated conversations across a variety of sectors.

Her main interests have always been communication and facilitation and her ability to bring concepts to life in a dynamic and engaging manner make her a very popular trainer. She delivers high-energy, high-impact training which addresses complex subjects with space for reflection and challenge.

She has mediated successful outcomes in group and two-party mediations across the gamut of private and public sector organisations and attributes her success as a mediator to her ability to ask challenging questions in an empathetic manner and never, ever to make assumptions.

Johanna’s abilities to quickly make connections and build rapport strengthen TCM’s commercial relationships and underpin her passion for delivering practical and sustainable solutions to industries as diverse as aviation, investment banking, engineering, public health and third-level education.

Some of Johanna’s recent assignments have included:

• Setting up an in-house mediation schemes for Virgin Atlantic, Deutsche Bank, PHE, The Metropolitan Police and many others.
• Alongside CEO David Liddle, embedding a values-based culture within the British Retail Consortium.
• Working with a number of NHS Trusts to embed a culture of mediation, including St George’s and the James Paget Trust
• Alongside CEO David Liddle, designing and delivering a number of workshops and courses for senior managers and the global HR Team at Capgemini.
• Undertaking successful mediations for a wide array of organisations.
• Speaking at conferences and events, most recently Guest Speaker at the NHSi conference on Tackling Bullying & Harassment in the Workplace.

Professional photography and video production may be taking place at the event, and these images may be used on future promotional materials for CIPD. Please note that by attending the event, you are giving your consent for your image to be used on any CIPD promotional materials.

FAQs

Is there parking at the venue?

Yes, visitor car park on site.

What refreshments will be on offer?

Tea, coffee, savoury and sweet pastries, and fruit.

What is the refund policy for paid tickets?

We operate a 7-day cut-off date for ticket cancellations leading to a refund.

How do you use the personal information I provide when registering?

The Chartered Institute of Personnel and Development (CIPD) is a data controller, registered with the Information Commissions Office as required under GDPR.  The CIPD is committed to protecting your privacy and will not share your personal information with third parties without your permission.  However, when entering in an event that is advertised on the Eventbrite website you will be consenting to your information being passed to the Event Organiser for them to use for the purposes of organising and running the event.  CIPD may also wish to process your personal information in connection with a variety of activities which may include the marketing and promotion of our services and the administration of files and records.  CIPD will only process your data in accordance with current data protection legislation.  The Event Organiser undertakes not to share that information with third parties.

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