CIPHR Customer Conference 2019

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30 Euston Square



United Kingdom

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Book your place now for the CIPHR customer conference on 7 February 2019 to hear top HR industry speakers on the profession’s most pressing concerns, as well a chance to meet our CIPHR Connect partners, have your CIPHR queries answered by our expert consultants, and of course network with your fellow HR leaders.

Registration closes on Wednesday 30 January 2019.


8.30am to 9.15am: Arrival – teas, coffees and snacks

9.15am to 9.25am: Welcome and housekeeping

9.25am to 9.45am: Our vision for connected HR

  • CIPHR’s head of customer success, Rob Oehlers, shares our vision for the future of connected HR and business systems – and the potential benefits for organisations, employees and HR teams.

9.45am to 10.45am: Keynote 1 (Karen Moran), interview and Q&A

  • HR has for too long too often been sidelines as a support function – but it’s high time that HR practitioners operated as business leaders. Drawing on her own experience and case studies, Karen Moran, Director at Disruptive HR, will offer guidance on how to shift an organisations’ perceptions of HR professionals in a positive way by embedding HR throughout the organisation. She’ll discuss the business functions you really need to partner with to get ahead, how integrating business tools with HR technology can facilitate this, and why clamouring for a ‘seat at the table’ will get you anywhere but the boardroom.

10.45am to 11.15am: Break

11.15am to 11.45am: CIPHR product roadmap

  • Rob Oehlers, head of customer success, will give an overview of 2018 product enhancements, as well as outlining CIPHR’s development plan for 2019 and beyond.

11.45am to 12.45pm: Employment law update

  • Stuart Lawrenson, partner, and Gemma Robinson, associate solicitor, both at Shoosmiths, will guide you through the employment law landscape, with a particular focus on how Brexit might affect HR.

12.45pm to 2pm: Lunch

  • Network with your peers and CIPHR staff; meet our CIPHR Connect partners; and discuss your questions with CIPHR’s system consultants.

2.00pm to 3.00pm: Breakout sessions

Please choose one of the following four sessions to attend. You must pre-register for the session of your choice.

1. Attract stream

GDPR and the candidate experience

Head of customer success Rob Oehlers will explore how the new data protection regulations affect recruitment practices, and how CIPHR iRecruit can help you better comply with the requirements (30 minutes).

Succeeding with search

What if you had an accurate picture of how candidates found your job postings, why they clicked on them, and what influenced their decisions to apply? Gianluca Bonacchi, product evangelist, employer insights, at Indeed, will share detailed information about online job search trends and key strategies for reaching the best talent. She’ll show you how to:

  • Simplify your application processes to retain more applicants

  • Elevate your employer brand to attract high-quality candidates

  • Track job-posting metrics to improve performance

2. Engage stream

Debate: if all employees are now consumers, how does this change HR?

CIPHR’s content editor Cathryn Newbery will moderate a lively debate on the nature of employee experience; workers’ shifting expectations of their employers; and the role of technology in keeping people happy. Guests include Gethin Nadin, director of employee wellbeing at Benefex; Marcus Thornley, founder of Play Consulting, and Shedeene Soares-Oladipo, head of HR at the World Gold Council (60 minutes).

3. Develop stream (FULLY BOOKED)

How to maintain culture as your organisation grows

David Godden from engagement analytics firm Thymometrics will explore the challenges of maintaining and evolving organisational culture as you grow, and the metrics that can help you to measure if you’re on the right track (20 minutes).

Why microlearning curation is the secret to modern L&D

In this practical session hosted by Toby Gilchrist, customer experience manager at Digits, you’ll discover why microlearning – delivered by mobile devices – is the secret to engaging staff with L&D, and how to introduce its principles into your organisation (20 minutes).

Case study: CTM’s L&D journey

Averil Hooper, director of internal innovation and smart working at Corporate Travel Management (CTM), shares stories from the recent evolution of her organisation’s L&D strategy (20 minutes).

4. Analyse stream

Debate: how can HR become evidence-based?

A group of experts will dive deep into the trendy topic of evidence-based HR, exploring everything from what exactly evidence is, to how to find it and use it as a basis of decision-making. Panellists Nick Court, CEO and co-founder of The People Experience Hub, Tricia Howarth, HR director at Latymer Upper School, and Andy Charlwood, professor of HRM at Leeds University, will be guided through this tricky topic by moderator David D’Souza, membership director at the CIPD (60 minutes).

3.00pm to 3.15pm: Break

3.15pm to 4.15pm: Keynote 2 (David D’Souza, membership director at the CIPD)

  • The dual spectres of automation and artificial intelligence loom large over our thinking about the future of UK workplaces, if media reports are to be believed. Against this context, the brilliant management of people will arguably become even more critical to organisations’ success. In this keynote speech, David D’Souza, membership director at CIPD, will explore the future role of the people professional in the forthcoming era of chatbots, algorithms and machine learning, and the essential attributes and skills they’ll need to make an effective, positive difference to people at work. He’ll touch on subjects ranging from technology and data skills, to supporting change and organisational transformation, the evolving nature of our relationship with employees, how to manage hybrid workforces comprised of staff, contractors and AI, and the need for HR professionals to stop following and start leading.

4.15pm to 4.25pm: Summary and close

  • CIPHR’s head of customer success Rob Oehlers will share highlights and a summary of the day.

4.25pm: Networking drinks reception

5.00pm: Event ends

Date and Time


30 Euston Square



United Kingdom

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