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Citizens Advice Direct Volunteer Training

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Citizens Advice Direct, Brunswick House

51 Wilson St

Glasgow

G1

United Kingdom

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Advice Direct Scotland is the number one national helpline that provides advice over the phone and via e-mail and live chat. We are currently recruiting volunteers for our Citizens Advice Direct helpline in the position of generalist adviser.

Advice Direct Scotland provides advice to the wider Scottish community. You' will provide advice to everyone in Scotland, regardless of age, background or circumstance. You will be helping people to find out if they have rights and how to exercise them. If they don't, you will show them how to mitigate their current circumstances.


If you choose to volunteer as part of the Citizens Advice Direct team then you will receive excellent training, valuable work experience and a first-hand insight into working in the voluntary sector.

Advice Direct Scotland provides in depth training in all areas of advice including: employment, benefits, debt, housing and relationship. You will be part of a friendly working environment where you will be continually supported by our dedicated support advisers, team leaders and coaches.

We are committed to providing with on going training that will allow you to gain the transferable skills you need to enhance your employability. This training will include; how to deal with customers, listening skills and the practical skills to tackle a customer's enquiry.

Important: By signing up to this training course and volunteering opportunity you are indicating that you will attend all training sessions. Volunteering as a generalist adviser is based on successful completion of training.

CAD volunteers are normally expected to commit to at least 6 hours per week.

Reasonable travel expenses will be reimbursed.

If you have any queries, please contact: training@advice,scot

Training will run Monday 27th November 2017 to Friday 8th December 2017, 10.00 am – 3.30pm. Training will take place in Brunswick House 2nd Floor, 51 Wilson Street, Glasgow, G1 1UZ.

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Citizens Advice Direct, Brunswick House

51 Wilson St

Glasgow

G1

United Kingdom

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