The Council is scoping the development of a “Digital Frontdoor”. A successful front door will provide easy access to information and tools for citizens, and/or will help frontline workers triage or plan support for clients.
Prevention of poverty is at the core of this project, with a key result being that people can access the right support at the right time. Whilst locally embedded organisations are central to delivering this outcome, digital access to information is an important element of that system of support. Citizens and colleagues say they often don’t know what range of support is available and that information is held across multiple formats and websites which are confusing to navigate. Ultimately this can lead to opportunities being missed and failure to get information and the right support at the right time.
We want to hear from users about their experiences of existing digital resources. We hope to learn what works well and what the issues are. We also want to hear users’ ideas on how these could be overcome to create an effective Digital Frontdoor.