£180 – £200

Closing the gap: mediating conflict between patients, families and health p...

Event Information

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Date and Time

Location

Location

Montague Room

Monticello House Anglo Educational Services

45 Russell Square

London

WC1B 4JP

United Kingdom

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Refund Policy

Refund Policy

Refunds up to 30 days before event

Event description

Description

Conflict and communication breakdown between patients and health professionals can be upsetting, time-consuming and in some cases have a long-lasting impact. This course will equip you to recognise the warning signs of conflict and use mediation skills to manage difficult conversations with patients/families to prevent conflict from escalating.

The Medical Mediation Foundation is collaborating with Performing Medicine to deliver this training day to give participants the opportunity to observe a conflict as it unfolds, instruct the actors’ next steps and practice their own mediation skills with detailed feedback.




This course will teach you to:

  • Understand what triggers conflict between patients and health professionals
  • Use mediation skills to engage with patients and families
  • Prepare for difficult conversations




About the course

The course is based on an innovative conflict resolution project at the Evelina London Children’s Hospital run in collaboration with The Medical Mediation Foundation. Since 2013, more than 1,300 health professionals have been trained as part of this project. The training has been consistently rated as “excellent” and “very relevant” by staff at all levels. Six month follow up of more than 300 participants found that 91% of those who experienced a conflict since doing the training reported that it had helped to de-escalate or resolve it.




Course leads

  • Sarah Barclay is the founder of The Medical Mediation Foundation, a not for profit organisation providing mediation and conflict resolution training to NHS hospitals. She is also Director of The Evelina Resolution Project, which provides mediation and conflict management training to clinical and non-clinical staff at the Evelina London Children’s Hospital. In 2014 Sarah was voted an “NHS Innovator” by The Health Service Journal for her work on the Evelina project. She has a Masters in Medical Law and Ethics from King’s College London and is a former award winning BBC social affairs presenter. www.medicalmediation.org.uk


  • Oscar Mathew is a Director of The Medical Mediation Foundation. He is a barrister and mediator and a former Senior Legal Adviser to the General Medical Council (‘GMC’) overseeing judicial reviews and running complex investigations. He was involved in setting up a pioneering facilitated meeting pilot programme for the GMC called ‘Meetings With Doctors’, which is now national policy for the organisation. He now runs training days with MMF for many NHS clients and facilitates team development work for Evelina London.


  • Performing Medicine: Performing Medicine provides arts based training courses for medical students and healthcare professionals which develop skills essential to clinical practice. Led by Suzy Willson (Honorary Professor at Barts and The London School of Medicine and Dentistry) Performing Medicine runs programmes for medical students at Barts and The London, (where courses and workshops are a compulsory element of the enhanced curriculum across the five years of medical school) King’s College London, the Royal United Hospitals in Bath and Guy’s and St Thomas’ Trust. Through public events, Performing Medicine creates opportunities for all to engage with the issues at the heart of 21st century medical practice. Winner of the Times Higher Award for Excellence and Innovation in the Arts, 2007. www.performingmedicine.com




Participant feedback

“Every NHS worker should attend this training” – Matron

“Brilliant” – Consultant paediatrician

“Amazing course. One of, if not the best, courses I've attended” – Clinical Psychologist




Fees and payment

If you have selected the 'invoice' option during payment, please follow the instructions below:


External (outside of GSTT/Evelina London)


Internal (GSTT/Evelina London staff)


Candidates choosing the 'invoice option' will be reserved until the appropriate form is returned to Evelina London Education.


Please note, we reserve the right to cancel your booking if you do not return your completed form within five working days prior to the event.




Course contact:

Jenna Heath, Education Coordinator, Evelina London Children's Hospital

Email: EvelinaEducation@gstt.nhs.uk

Tel: 07785994659




Terms and conditions

Internal staff ticket information

Places are allocated on a first come first serve basis.

Evelina London Education events are free to all GSTT staff unless stated otherwise. Should you not attend your free place without providing a minimum of 7 days’ notice then your manager will be contacted and your department will be charged a discretionary fee of £30.

If an entry fee is required, a cross-charge ticket will be made available to GSTT staff. In this instance, GSTT staff can select this ticket to reserve a place on the course whilst awaiting instruction from Evelina London Education. Please note, this option is at your manager’s discretion. Cross-charge forms must be completed by yourself and your manager confirming authorisation of transfer. Cross charge forms must be completed in full and returned to Evelina London Education in advance of the event or entry will be denied.

External candidates ticket information

Places are allocated on a first come first serve basis.

When paying by invoice please return the attached completed booking agreement to Evelina Education clearly providing a Purchase Order Number no less than 5 working days before the event. If this is not received 5 working days in advance of the event your booking will be cancelled.

Eligibility

Events hosted by Evelina London Education are marketed and sold separately to GSTT and external candidates. Anyone found with the wrong ticket will be informed and redirected to the right ticket, (if available). The Evelina Education Team reserve the right to not admit anyone in possession of the wrong ticket.

Evelina London will not support visa or work permit applications to attend GSTT courses. All delegates must be eligible to attend courses and the Evelina Education Team reserve the right to not admit anyone who has not shown evidence of a valid visa, work permit and work ID.


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Date and Time

Location

Montague Room

Monticello House Anglo Educational Services

45 Russell Square

London

WC1B 4JP

United Kingdom

View Map

Refund Policy

Refunds up to 30 days before event

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