Closing the gap: mediating conflict and improving communication between patients, families and health professionals: 30th September 2016, Royal College of Physicians, London 09.00-17.00
This course will teach you to:
- Understand what triggers conflict between patients and health professionals
- Use mediation skills to engage with patients and families
- Prepare for difficult conversations
- Manage conflict with patients and families as a team.
Conflict and communication breakdown between patients and health professionals is upsetting, time-consuming and can have long-lasting impact. This course will equip you to recognize the warning signs of conflict and use mediation skills to manage difficult conversations with patients and families to prevent conflict from escalating.
The course is based on an innovative conflict resolution project at the Evelina London Children’s Hospital where more than one thousand health professionals have been trained. The training has been consistently rated as “excellent” and “very relevant” by staff at all levels. Six month follow up of more than 300 participants found that 91% of those who experienced a conflict since doing the training reported that it had helped to de-escalate or resolve it.* This training day is run by The Medical Mediation Foundation in conjunction with The Faculty of Intensive Care Medicine and The Intensive Care Society.
Who should attend: this training day is open to health professionals working in acute and non-acute settings in the NHS.
“Every NHS worker should attend this training” – Matron
“Brilliant” – Consultant paediatrician
“I’ve learned the value of really listening to someone before rushing to a solution” – NHS Manager.
Cost: Early Bird £90 – (until 31 July) £110 full participant rate. This event is approved by the Royal College of Anaesthetists for 6.0 CPD credits.
More details and how to book your place: www. medicalmediation.org.uk
Sarah Barclay: is the founder of The Medical Mediation Foundation, a not for profit organisation providing mediation and conflict resolution training to NHS hospitals. She is also Co-Director of The Evelina Resolution Project, which provides mediation and conflict management training to clinical and non-clinical staff at the Evelina London Children’s Hospital. In 2014 Sarah was voted an “NHS Innovator” by The Health Service Journal for her work on the Evelina project. She is a lay member of the Great Ormond Street Hospital Clinical Ethics Committee, has a Masters in Medical Law and Ethics from King’s College London and is a former award winning BBC social affairs presenter. www.medicalmediation.org.uk
Dr Chris Danbury: is a consultant Intensive Care Physician and Anaesthetist at the Royal Berkshire Hospital. He is an accredited mediator with experience of mediating complex disputes regarding ‘Best Interests’ in the Court of Protection where there was disagreement between treating team and relatives.
Andrew McDonald has broad experience of the NHS as a patient: he has Parkinson's Disease, prostate cancer and a heart condition. He has written and lectured on illness and disability. Earlier this year he wrote The long and winding road. Improving communication in the NHS (Marie Curie). He is chair of Scope, the disability charity and was formerly the founding CEO of IPSA (the regulator of MPs' expenses and remuneration).
Oscar Mathew: is a barrister and mediator and a former Senior Legal Adviser to the General Medical Council (‘GMC’) overseeing judicial reviews and statutory appellate work in the High Court and running complex investigations.He was involved in setting up a pioneering facilitated meeting pilot programme for the GMC called ‘Meetings With Doctors’, which is now national policy for the organisation.
Dr Reiltin Tighe: is a doctor, mediator and co-director of The Medical Mediation Foundation. She is one of the principal trainers working with MMF to deliver training in recognizing and managing conflict to multi-disciplinary groups of health professionals.*Forbat L, Simons J, Sayer C et al. Training paediatric healthcare staff in recognising, understanding and managing conflict with patients and families: findings from a survey on immediate and 6-month impact. Arch Dis Child 2016 Apr 20 [310737 Epub ahead of print]
The Medical Mediation Foundation is a not for profit Company Limited by Guarantee: Number 73988. Registered office: 44 Maiden Lane, London WC2E 7LN