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Closing the gap: mediating conflict between patients & health professionals
Fri, July 14, 2017, 9:00 AM – 5:00 PM BST
Closing the gap: mediating conflict between patients and health professionals
14th July 2017 | Royal College of Physicians | London | 09.00-17.00
This course will teach you to:
Understand what triggers conflict between patients and health professionals
Use mediation skills to engage with patients and families
Prepare for difficult conversations
Manage conflict with patients and families as a team
Please note: this course is only open to qualified health professionals
Conflict and communication breakdown between patients and health professionals is upsetting, time-consuming and can have long-lasting impact. This course will equip you to recognise the warning signs of conflict and use mediation skills to manage difficult conversations with patients and families to prevent conflict from escalating.
The course is based on an innovative conflict resolution project at the Evelina London Children’s Hospital where more than one thousand health professionals have been trained. The training has been consistently rated as “excellent” and “very relevant” by staff at all levels. Six month follow up of more than 300 participants found that 91% of those who experienced a conflict since doing the training reported that it had helped to de-escalate or resolve it.*
The Medical Mediation Foundation is collaborating with Performing Medicine to deliver this training day. In the afternoon, actors will perform scenarios, enabling participants to observe live conflict situations and instruct the actors’ next steps, putting the morning’s learning into practice. Participants will also get the opportunity to rehearse mediation skills with detailed feedback.
What participants say about MMF training
“Every NHS worker should attend this training” – Matron
“Brilliant” – Consultant paediatrician
“I’ve learned the value of really listening to someone before rushing to a solution” – NHS Manager.
Nurses, junior doctors and allied health professionals: (early bird) £150.00 inc VAT – book by 8th May) or £186 inc VAT (full participant rate)
Consultants: (early bird) £210 inc VAT – book by 8th May), or £246 inc VAT (full participant rate)
Medical Mediation Foundation
Sarah Barclay is the founder of The Medical Mediation Foundation, a not for profit organisation providing mediation and conflict resolution training to NHS hospitals. She is also Co-Director of The Evelina Resolution Project, which provides mediation and conflict management training to clinical and nonclinical staff at the Evelina London Children’s Hospital. In 2014 Sarah was voted an “NHS Innovator” by The Health Service Journal for her work on the Evelina project. She is a lay member of the Great Ormond Street Hospital Clinical Ethics Committee, has a Masters in Medical Law and Ethics from King’s College London and is a former award winning BBC social affairs presenter. www.medicalmediation.org.uk
Oscar Mathew is a barrister and mediator. Prior to his work with the Medical Mediation Foundation, Oscar was a Senior Legal Adviser to the General Medical Council (‘GMC’) overseeing judicial reviews and statutory appellate work in the High Court and had conduct of the Supreme Court case of Montgomery v Lanarkshire Health Board  UKSC 11, one of the most significant medical law cases in the last 25 years. His work for MMF includes teaching, mediating and team facilitation for healthcare teams experiencing conflict. Oscar.email@example.com
Performing Medicine provides arts based training courses for medical students and healthcare professionals which develop skills essential to clinical practice. Led by Suzy Willson (Honorary Professor at Barts and The London School of Medicine and Dentistry) Performing Medicine runs programmes for medical students at Barts and The London, (where courses and workshops are a compulsory element of the enhanced curriculum across the five years of medical school); and King’s College London; and with healthcare professionals at Royal United Hospitals in Bath; and Guy’s and St Thomas’ Trust. Through public events, Performing Medicine creates opportunities for all to engage with the issues at the heart of 21st century medical practice. Winner of the Times Higher Award for Excellence and Innovation in the Arts, 2007.