£90 – £175

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Closing the gap: mediating conflict between patients & health professionals

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Royal College Of Physicians

11 Saint Andrews Place

London

NW1 4LE

United Kingdom

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This course is accredited for 6 CPD points by The Royal College of Anaesthetists

Closing the gap: mediating conflict between patients and health professionals

12th October 2017 | Royal College of Physicians | London | 09.00-17.00

This course will teach you to:

  • Understand what triggers conflict between patients and health professionals

  • Use mediation skills to engage with patients and families

  • Prepare for difficult conversations

Please note: this course is only open to qualified health professionals.


Conflict and communication breakdown between patients and health professionals is upsetting, time-consuming and can have long-lasting impact. This course will equip you to recognise the warning signs of conflict and use mediation skills to manage difficult conversations with patients and families to prevent conflict from escalating.

The course is based on an innovative conflict resolution project at the Evelina London Children’s Hospital where more than one thousand health professionals have been trained. The training has been consistently rated as “excellent” and “very relevant” by staff at all levels. Six month follow up of more than 300 participants found that 91% of those who experienced a conflict since doing the training reported that it had helped to de-escalate or resolve it.*

The Medical Mediation Foundation is collaborating with Performing Medicine to deliver this training day to give participants the opportunity to observe a conflict as it unfolds, instruct the actors’ next steps and practice their own mediation skills with detailed feedback.

What participants say about MMF training

“Every NHS worker should attend this training” – Matron

“Brilliant” – Consultant paediatrician

“I’ve learned the value of really listening to someone before rushing to a solution” – NHS Manager.

Cost

Nurses, junior doctors and allied health professionals: £90.00 inc VAT

Consultants: (early bird) £140.00 inc VAT, or £175 inc VAT (full participant rate)

The course is being co-badged with The Faculty of Intensive Care Medicine and The Intensive Care Society


Course Tutors:

Medical Mediation Foundation

Sarah Barclay is the founder of The Medical Mediation Foundation, a not for profit organisation providing mediation and conflict resolution training to NHS hospitals. She is also Co-Director of The Evelina Resolution Project, which provides mediation and conflict management training to clinical and nonclinical staff at the Evelina London Children’s Hospital. In 2014 Sarah was voted an “NHS Innovator” by The Health Service Journal for her work on the Evelina project. She is a lay member of the Great Ormond Street Hospital Clinical Ethics Committee, has a Masters in Medical Law and Ethics from King’s College London and is a former award winning BBC social affairs presenter. www.medicalmediation.org.uk

sarah.barclay@medicalmediation.org.uk

Oscar Mathew is a barrister and mediator. Prior to his work with the Medical Mediation Foundation, Oscar was a Senior Legal Adviser to the General Medical Council (‘GMC’) overseeing judicial reviews and statutory appellate work in the High Court and had conduct of the Supreme Court case of Montgomery v Lanarkshire Health Board [2015] UKSC 11, one of the most significant medical law cases in the last 25 years. His work for MMF includes teaching, mediating and team facilitation for healthcare teams experiencing conflict. Oscar.mathew@medicalmediation.org.uk

Dr Reiltin Tighe is a doctor, accredited mediator and a director of The Medical Mediation Foundation. Reiltin helps deliver MMF's training programme to a wide range of health professionals in both paediatric and adult healthcare settings.


Performing Medicine

Performing Medicine provides arts based training courses for medical students and healthcare professionals which develop skills essential to clinical practice. Led by Suzy Willson (Honorary Professor at Barts and The London School of Medicine and Dentistry) Performing Medicine runs programmes for medical students at Barts and The London, (where courses and workshops are a compulsory element of the enhanced curriculum across the five years of medical school); and King’s College London; and with healthcare professionals at Royal United Hospitals in Bath; and Guy’s and St Thomas’ Trust. Through public events, Performing Medicine creates opportunities for all to engage with the issues at the heart of 21st century medical practice. Winner of the Times Higher Award for Excellence and Innovation in the Arts, 2007.

www.performingmedicine.com



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Location

Royal College Of Physicians

11 Saint Andrews Place

London

NW1 4LE

United Kingdom

View Map

Refund Policy

Refunds up to 7 days before event

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