CMA and Consumer Law Compliance

As part of IHE’s annual training offer, we are delighted to open registration for our Consumer and Student Protection Training for Higher Education Professionals.

The session will cover the Competition and Markets Authority (CMA) guidance for Higher Education Providers, as well as changes in consumer legislation and updates on cases featuring the higher education sector. CMA guidance is useful for all education providers offering courses 18+ as it is based in consumer legislation which applies equally to education services, regulated or unregulated.

This year we will cover the changes currently under consultation with the Office for Students, which propose a new model for managing student protection and allow OfS more scope to take action on a list of ‘unfair practices’ they have identified in the part of HE they regulate. This will be applied in the first instance to providers registering for the first time in 2025 with the view that it will be rolled out more broadly across registered providers.

We will be holding two identical sessions open to professionals across independent higher education providers at all levels of responsibility, to ensure there is a date that works for everyone.

The workshop will be led by Andrew Church, Associate at our commercial partner Pinsent Masons and Andrea Robertson, Director at EdAd.

Providers registered with OfS are required to ensure they continue to be compliant with the CMA higher education guidance and keep up to date with changes. This event is designed to provide staff with the essential training needed to support their provider to meet this condition. Providers who are not registered with OfS remain required to comply with consumer legislation and are strongly encouraged to attend.

This workshop is for all staff who work in higher education providers and have responsibility for the management of areas under CMA guidance including marketing and recruitment, admissions, academic quality (course design and delivery) and complaints and appeals. A certificate of attendance will be provided to those who attend.

Booking information

Tickets for this session cost £75+VAT for Independent Higher Education members and Launchpad subscribers. Tickets will be at £125+ VAT per person for any other providers who wish to register.

IHE members and launchpad subscribers should book their place by clicking 'Tickets' above and entering their institution's IHE membership number when prompted to ENTER CODE. Once you have booked, you will be sent a confirmation email with a link to register for the webinar. If you have any trouble locating your membership number, please email events@ihe.ac.uk

Non members: By registering to this event, you agree to be added to the IHE mailing list. As an Independent organisation, it remains with IHE, to make the final decision on whether an individual or particular organisation can attend an event organised by IHE.