This qualification is for supervisors and first line managers within any industry sector and is intended for those people who need to develp and maintain the effectiveness and efficiency of the operations for which they are responsible.

You will be responsible for:

• Motivating and developing the people who work in the team or department

• Developing effective communication with all colleagues

• Undertake appraisals and construct a personal development plan

• Identify stakeholders’ needs and develop a plan to meet current and future needs

Learning Outcomes:

• Be able to understand the role of the first line manager

• Be able to construct a personal development plan

• Be able to understand stakeholders, their needs and planning to meet those needs

• Be able to understand the need to establish and develop effective working relationships and manage team performance.