Coaching & Delivering Behaviours for Service Excellence - Open Course
Thursday, 25 May 2017 from 09:30 to 16:30 (BST)
LIMITED SPACES AVAILABLE: Coaching & Delivering Behaviours for Service Excellence Open Course
Performance in People are pleased to announce their next Coaching & Delivering Behaviours for Service Excellence Open Course taking place in Oxford, 25th May 2017.
This course is designed for Managers, Coaches and Team Leaders and is a high impact 1 day workshop incorporating both award winning Behavioural Measurement Score® and New Code Continue & Begin®
If you can answer ‘Yes’ to any of the below questions, then you should hurry and book your space now!
- Do you want to know more about BMS® as the science behind customer service?
- Are you aware of how behaviours impact customer experience?
- Are you a Manager looking to improve and & develop your coaching skills?
- Are you thinking about refreshing your New Code Continue & Begin® skills?
- Are you considering a new coaching method to implement in your business?
Part One: Delivering Behaviours for Service Excellence
Part one of the workshop demonstrates how the 6 key BMS® behaviours and contributing characteristics can influence a customer experience and potential sales performance. Delegates will learn how to deliver an excellent customer experience, above and beyond ‘process’ and ‘sales’ expectations.
Part One Highlights Include:
- Customer Lifetime Value
- Sales Vs Process
- Behaviours and Characteristics
- Improving NPS through BMS®
- Practice observations
- BMS® scoring
- Benchmark performance
Part Two: Coaching for Service Excellence
Part two of the workshop is a condensed introduction to the New Code Continue & Begin Fast Coaching® methodology. Managers will learn the core elements of how to create rapid behavioural change in team members through effective use of language patterns and ego boosting strategies.This coaching course demonstrates how to effectively review and use recorded mystery shopping output as a positive developmental tool.
Part Two Highlights Include:
- New Code Continue & Begin® philosophy & origins
- The NDK Performance Model®
- What makes a Great Coach?
- Observation or Judgement?
- The Structure of Well – Done - Ness™
- Motivation versus Movement
- New Code Continue & Begin® core question set
- Constructive Language Patterns
- Can’t to Can Belief Busting®
- Behaviour Breeds Behaviour
- Future Feeling
DON'T JUST TAKE OUR WORD FOR IT!
New Code Continue & Begin Fast Coaching® The NDK Performance Model® and Can't to Can Belief Busting® are Registered Trademarks of Continue and Begin Limited(CBL) licensed by CBL to Performance in People Limited as an authorised and independent reseller of CBL training materials.
What are my parking options for the event?
Free parking is available at the venue.
What time should I arrive?
Registration & refreshments from 9am for a 9:30am start.
Will there be refreshments?
The day rate includes morning & afternoon refreshments and a buffet style lunch.
Is there a dress code?
There is no dress code - for comfort, smart/casual is recommended.
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Performance in People Ltd
As a leading customer service supplier, Performance in People (PiP) are now hosting events ideal for virtually any customer service or sales based organisation; whether you're a local manager looking to develop your own personal or team performance, or you're an executive HR, Training or Customer Service Director looking at new ways to develop your customer experience strategies.
PiP are well know for working with some of the world’s leading brands to improve customer service, sales and customer experience management and delivery. We work with clients in the automotive, retail, financial, hospitality and public sectors across the UK. We supply Mystery Shopping, Customer Research Surveys, Audits, Service Standards Development, Training and Coaching.
Visit our Performance in People company website for more information: www.performanceinpeople.co.uk