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Wallacespace

St Pancras

22 Dukes Road

WC1H 9PN

United Kingdom

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Who is it for? HR/L&D directors, HR/L&D managers, leaders and managers who manage at least one team.

Have you ever had to have that difficult conversation with one of your team about underperformance or absence or workload?

If so, I bet it wasn’t an easy conversation and there are probably things you wish you’d done differently. So if that’s you and you’re currently a leader and don’t want to have difficult conversations about things in your workplace that you have to deal with, then you need to join my Masterclass. This is where we’re going to help you have difficult conversations in a way that helps you avoid conflict and confrontation, that helps you avoid upsetting your colleagues and causing drama and that helps you avoid embarrassment, fear and shame.

You’re going to walk away understanding how to handle conversations, how to handle any unexpected situations and how to cause less drama.

Why should you manage workplace conversations differently? What happens when you don’t?

  • The average number of hours spent per week on workplace conflict varies from 0.9 to 3.3 hours a day.

  • One in four workers are looking to leave their jobs because of the failure of managers to engage and retain staff.

  • Nearly four in ten UK employees (38%) report some form of interpersonal conflict at work in 2018. This includes an isolated dispute or incident of conflict (29% of UK employees reporting at least one case) and ongoing difficult relationships (28%).

  • In 36% of the situations, the conflict is with a line manager or a colleague within the workplace.

  • 61% of perceived behaviour in workplace conflict is about lack of respect and 25% is about bullying, intimidation or harassment.

  • The greatest impact of conflict is stress. On average, each person suffering from stress, depression or anxiety took about 25.8 days off work in 2018.

  • In 2018, single Employment Tribunal claim receipts increased by 165%.

If you manage difficult conversations badly, your organisation is at risk of being sued. The point about learning how to handle difficult conversations is that everyone in your organisation can communicate better. It prevents conflict, grievances, complaints. You end up with a more productive workplace overall.

What will you learn?

  • Deep neuroscience research on how you can connect with your colleagues and how you can use it to have better conversations about difficult topics.

  • Common mistakes everyone makes going into difficult conversations and how you can avoid them.

  • The six pillars of conversation (Goal setting, Feedback and Feedforward, Check-ins, Reward, Career, Exit) and how you can become a confident communicator.

What are the key benefits?

You will be able to go back to work and have a difficult conversation in a productive way that impacts positively on your teams. On the day of the Masterclass, you will carry out a range of exercises from masterminding with peers all the way through to role plays and simulations to make sure you get the best possible outcome and that you are able to use the skills that you have learnt.

I am proud that all my Masterclasses have been accredited by the Institute of Internal Communications (IoIC). This means you can claim your 6 hours CPD training.

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Date and Time

Location

Wallacespace

St Pancras

22 Dukes Road

WC1H 9PN

United Kingdom

View Map

Refund Policy

No Refunds

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