Actions and Detail Panel
Coaching in call centres - Coaching Excellence Taster
Thu 6 April 2017, 13:15 – 16:45 BST
This is a 3-hour Taster Session that showcases evalu8d's coaching skills.
We share how to use our coaching tools in a contact centre environment, but it's easily transferable into retail and other industries too!
After introducing attendees to our award winning coaching process we then share how we help our clients create a 'coaching culture' and engage teams improvement sales, service and compliancy scores.
We will address how to coach on topics such as:
- Call Coaching
- Development Coaching
- structure a session conduct a coaching session using evalu8d's COACh model.
- understand evalu8d's coaching behaviours matrix.