This one-day course covers the key steps in the telemarketing process and is aimed at anyone who is seeking to consistently generate qualified sales meetings with decision-makers.

“Don’t be scared of picking up the phone, be scared of your competitor doing it before you”

Fun and effective tutorials, group discussion and role-play will present and reinforce the most important skills, including:

• Planning a campaign
• Overcoming call reluctance and increasing confidence
• Building rapport fast
• Pre-call preparation
• Gatekeepers
• Powerful ways to open the call
• Questions and conversation starters
• Qualification criteria
• Intercepting and handling objections
• Closing

“Since attending Simon’s telemarketing training course our qualified appointment rate has increased by over 400%! Simon’s courses are practical, fun and full of real world experience and advice”

George Hoar - Sales Manager, Bonasystems