£204 – £252

Communicating as a Team - Glasgow

Event Information

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Location

Location

Crowne Plaza Glasgow

Congress Road

Glasgow Central

Glasgow

G3 8QT

United Kingdom

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Event description

Description

Improve practice efficiency, reputation and client understanding

What is Communicating as a Team?

An interactive day tackling many of the common areas of risk and communication breakdown the VDS sees and how to prevent them from escalating into complaints.

Past experience has demonstrated that many of these issues can be exacerbated if the practice is not functioning as a coherant unit. The day is therefore designed to give practical advice to all members of the team and past experience tells us that practices that benefit most are those that can send more than one person. Delegates will have an opportunity to watch a series of events and analyse paperwork in a fictional practice. There will also be an opportunity to speak with members of that practice and the client, to discuss how events have impacted on the care of their pet. Although the events portrayed have a small animal bias, the content is relevant to all types of practice. The list of areas covered, although not exhaustive include:

  • working more effectively as a team
  • obtaining genuine informed consent
  • failures with record keeping
  • telephone messages
  • explaining treatment options in a way that clients understand
  • warnings of risk including surgical and treatment risk
  • follow up appointments
  • estimates and updates on ongoing costs
  • relaying out of hours information to both clients and between practices
  • dealing with complaints and communicating the process to the whole practice team

What will I learn?

By the end of the day, you’ll learn how to improve:

  • practice efficiency
  • practice reputation
  • client understanding

and you’ll have plenty of practical advice to take back to your practice.

Who is this course for?

Communicating as a Team is designed for all members of the practice team, including veterinary surgeons, managers, receptionists and nurses.

Cost

£210 + VAT for the first delegate
£170 + VAT for additional members of the team

Registration on the day

Registration and coffee: 9.00 - 9.30am
Finish: 4.15pm

Lunch

Lunch with be a light buffet. Soft drinks and coffee will be available.

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Date and Time

Location

Crowne Plaza Glasgow

Congress Road

Glasgow Central

Glasgow

G3 8QT

United Kingdom

View Map

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