Actions and Detail Panel
Communicating with Confidence
Tue 9 May 2017, 09:30 – 12:30 BST
COMMUNICATING WITH CONFIDENCE
On behalf of Camden CCG and Community Matters, we are delighted to offer you this opportunity to attend an informative and fun FREE half-day workshop for health and social care staff in Camden. 'Activation' (a training and development company) will lead a series of patient experience workshops designed to help you get the most from your team and Communicate with Confidence.
THERE ARE ALTERNATIVE DATES AND TIMES YOU CAN SELECT FOR THIS WORKSHOP. YOU CAN CHOOSE THE DATE AND TIME BY CLICKING ON “Select a different date” BOX.
GP Receptionists & Practice Managers,
Dental Practice receptionists,
Pharmacy Counter assistants,
Social Care staff
Local Authority Receptionist staff.
This half-day workshop will provide you with the confidence to communicate more effectively with patients and colleagues. The workshop is trainer led and uses actors to play out difficult conversations that take place between staff and service users. Throughout the workshop we provide staff with simple tools and techniques to help them interact and communicate with patients when all is well and when all is not well, providing both themselves and their service users with a great patient experience.
What you will take away:
A greater understanding of how you communicate – what works and doesn’t work.
Tools and techniques to make you a more effective and confident communicator.
Tips on how to handle a difficult patient or situation.
Previous participants from North West London CCG's:
”I will not hesitate to recommend this course to anyone. This is a rare treat. Gave me confidence in a wide range of encounters between patients and relatives.” Course participant. The Christie NHS Trust
"Excellent techniques to take away, thought provoking to change behaviours and lots of fun."
"Loved the communication skills workshop. The trainer and actors were excellent"
"Communication skills training was really beneficial and taught me a lot"