Actions and Detail Panel
Communicating with Customers
Mon 17 October 2016, 09:30 – 13:00 BST
Customers are the key element of any thriving organisation and if you don’t keep them satisfied, they will simply go elsewhere for the products and services you provide. It’s a simple fact, but one that is so often overlooked by organisations and the people who work for them.
This Communicating with Customers training course will provide you with the skills, knowledge and awareness necessary to display a positive approach when communicating with customers.
Understanding Your Customers
A review of the types of customers you have, why they buy from you and their ‘journey’ with your organisation
An exploration of what makes a good customer experience and why
A clear structure for communicating with customers with a self-assessment on how well you fulfil this requirement
A look into the best approach to gain information from a customer including Questioning and Listening skills
Managing Difficult Situations
Looking at methods of turning problems into solutions that benefit the customer
By the end of this training course, your will be able to:
Understand your customers and their needs
Follow a clear process for communicating with customers
Use Questioning and Listening skills effectively with customers
Effectively manage difficult situations with customers
Why train with The Service Edge?
The Service Edge not only have many years of experience in delivering training but an extensive amount of real world experience too, managing businesses and departments of all sizes across many markets.
Our training offers more than just theory. Being able to relate and understand the real world issues facing you, your business and your teams means, we are able to deliver strong and practical training that really works.
Training is the cornerstone of transforming your business and its people. Our training courses are designed to support the needs of a business looking to develop its teams and gain a competitive edge.
Whether our training is delivered through one of our programmes or as a standalone training module, you can be assured that it will deliver what you need in the way you need it.
Our engaging, motivating and inspiring approach will support your business in moving forward and achieving its goals.