£292.94

Communication and Assertiveness Skills

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£292.94

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Event description
Communicating effectively with customers can be challenging. That’s where our business communication skills workshop comes in.

About this event

When writing to or calling customers, it’s easy to lose sight of the original objective(s) of the communication in question. Communicating electronically makes better writing – and an ability to communicate simply and directly – even more critical.

The ability to communicate effectively over the phone can make all the difference between a productive and an unproductive call, between success and failure.

This interactive business communication skills workshop provides practical help and guidance on developing the effective business communications skills that drive successful businesses.

Workshop content includes:

  • Introduction and objectives
  • Effective communication and Plain English
  • Planning and preparation
  • Structure and sequence
  • Writing to express not to impress
  • Proof reading
  • Using positive language
  • Directing a conversation, using the conversation cycle
  • Dealing with difficult calls
  • Taking responsibility – not taking it personally
  • Building rapport – skills and techniques to build rapport with every customer
  • Personal barriers and effective self-management
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Date and time

Location

Online event

Refund policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

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Organiser Searchlight Solutions

Organiser of Communication and Assertiveness Skills

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