£40 – £80

Communication and co-production with relatives in a changing world.

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Event description
Inspiring, interactive and unique CPD accredited training on communication and co-production with relatives and carers in a changing world.

About this Event

An inspiring, interactive and unique CPD accredited study day sharing lived experience, research and best practice. Focused on equipping practitioners to effectively communicate and work in co-production with families of children/adults who have complex needs. Every delegate will leave better informed with practical ways to improve future practice in a changing world.

This is the original Born at the Right Time training course hosted by Founder Rachel Wright. It touches on the changes imposed by coronavirus but is mostly focused on the principles and practices of communication and co-production in every situation. 


When time and resources are limited, maximising interactions with family/carers is essential. Effective communication and co-production increases engagement, reduces complaints and improves outcomes.


Everyone in health, education or social care interacting with families of children/adults with complex needs: teachers, physios, OTs, SALTs, LSA’s, PCNs, communications team, primary, secondary and tertiary care practitioners – and many more.


Lived experience and the emotional journey of families

Research and evidence base around effective communication

Hallmarks of co-production

Face-to-face, telephone and written communication

Barriers to engagement

Preparing for hard conversations

Reflecting on communication and co-production in a post-covid world

Testimonials from training

“I loved this training session, so useful and I really feel it will influence and change my practice as a nurse." Paediatric nurse

"Training based on real experience making sure we remember real people in our practice. Excellent and would highly recommend." Charity worker with Independent age

“Inspired to give parents more opportunity to make sure their voice and opinions are heard and understood.” Physiotherapist

“Everyone would benefit from this training” Teacher

“It has been a valuable, powerful session with an insight to families we work with. It’s been great to see and hear where we can improve connections.” Allied Health Professional

“This course was very impactful and thought provoking. It will definitely influence the way we interact with parents and carers.” Lead at Outstanding Social Care provider

“This session was powerful and inspirational. It has given me the confidence to work more positively with parents and carers and I feel more competent to do so.” Hospital administrator


Rachel Wright (BSc) is founder of Born at the Right Time, author of The Skies I'm Under, award winning blogger, speaker, trainer, qualified nurse and unqualified mum of three sons; one who has severe disabilities and life-limiting epilepsy. She’s passionate about effective communication, co-production, community and embracing life’s challenges.

An expert through lived experience, Rachel works towards bridging the gap between families of children with complex conditions and the practitioners who support them. Occasionally she ties on her trainers and runs in a vague attempt to counteract her love for Salt ‘n Vinegar crisps, hummus and all things carbohydrate. Her middle son is currently writing a book titled, “My mum’s epic fails” (it is likely to have more than one volume).

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