Communication & Customer Service for Receptionist Online Course

Key Features

• Accredited by CPD
• Instant e-certificate
• FREE PDF + Hardcopy certificate
• Easy payment method
• Fully online, interactive course with audio voiceover
• Self-paced learning and laptop, tablet, smartphone-friendly
• Learn Anytime, Anywhere
• 24/7 Learning Assistance
• Best Value Price
• Discounts on bulk purchases

This course on Communication & Customer Service for Receptionist equips learners with practical skills essential for managing front-desk responsibilities effectively. Participants will understand professional reception etiquette, business telephone handling, and accurate mail services and shipping procedures. The course emphasizes effective time management, record keeping, and filing systems to maintain smooth office operations. Learners will strengthen organisational skills, ensuring tasks are prioritised and executed efficiently. Communication skills are enhanced to interact confidently with clients, visitors, and colleagues. Customer service training focuses on resolving inquiries, handling complaints, and providing a welcoming environment. Effective planning and scheduling techniques are covered to support multitasking in dynamic workplaces. By the end of this course, learners will be confident receptionists capable of representing their organization positively. This course is ideal for anyone aiming to improve front-office professionalism, client interactions, and administrative efficiency, making it a perfect stepping stone for aspiring receptionists worldwide.

Learning Outcomes:

1. Demonstrate professional reception etiquette with confidence and accuracy.
2. Handle business telephone calls efficiently and professionally.
3. Manage mail services and shipping tasks accurately every day.
4. Apply time management techniques to prioritise and complete tasks.
5. Maintain accurate records using organised filing and documentation systems.
6. Deliver excellent customer service and resolve client inquiries effectively.

Course Link: Communication & Customer Service for Receptionist

Course Curriculum:

Module 01: Introduction to Reception and Receptionist

Module 02: Business Telephone Skills

Module 03: Mail Services and Shipping

Module 04: Time Management

Module 05: Record Keeping and Filing Systems

Module 06: Organisational Skills

Module 07: Communication Skills

Module 08: Customer Service

Module 09: Effective Planning and Scheduling

Lifetime Membership to 2500+ Courses

Link: Lifetime Premium Membership

Our Prime Learners will Get:

• Instant, Unlimited & Lifetime Access to 2500+ Courses
• Unlimited Free Accredited Certificates
• Access to All Career Certificate Bundles
• Free Student ID card & Many More

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.