Communication & De-Escalation in Healthcare

All Staff working with patients / clients

This session is delivered by a member of the States of Jersey Police .

This training builds on from the lone worker session, exploring communication skills and techniques to enable staff to recognise and manage a difficult situation that has the potential to escalate.

De-Escalation involves learning non-physical techniques that are helpful in managing aggressive behaviour through the understanding of body language, tone of voice and communication skills.