Register your interest for our Communication & Impact course!
Course cost: £160 + VAT
Handling difficult conversations with confidence and care!
Tough conversations don’t have to break trust. In this one-day course, you’ll learn how to handle conflict with courage and clarity, moving from harmful to healthy conflict and turning tension into stronger connections.
What topics are covered during the course?
- Reframe the story – conflict isn’t the enemy, silence is.
- From harmful to healthy conflict – know the difference and get back on track.
- Spot the sparks – catch early signals before things blow up.
- Overdone strengths – when our best qualities trigger conflict.
- The 3 A’s – Acknowledgement, Assertiveness, Accountability for clearer conversations.
- Words that land – language that opens doors, not closes them.
- Boundaries + empathy – steady, kind, and balanced communication.
- Clarity at the close – finish with agreements, not awkward exits.
Course Date: Tuesday 18th November
9.30am-4.30pm
Location: Knowsley Inn & Lounge, Ribblers Lane, Knowsley Business Park L34 9HA
Please note to book on to this course, please register via Eventbrite and a member of the 3D Team will be in touch to confirm your place.
