Communication skills (1 May 2026)

...so said George Bernard Shaw.

Communication is a two-way process. If you only think about the information you’re trying to give, you’ll never be able to communicate effectively. This session shows what you should be doing instead.

This webinar is hosted by our lead trainer, Scott Rumsey.

What’s in it for you?

• Appreciate what can go wrong with communication and how to avoid it
• Learn the four steps for great communication to help you communicate more clearly, precisely and concisely

Agenda

(10.00 – 10.45)

1 INTRODUCTION

• Objectives and agenda
• What is effective communication and why does it matter?
• The value of being able to communicate well

2 THE COMMUNICATION CYCLE

• Encoding – decoding – channels – noise
• Communication channels: visual, vocal, verbal
• How challenges and misunderstandings can arise

3 FOUR STEPS TO COMMUNICATING WELL

• The steps that support great communication
• The A to B model to support content selection
• How to make communication compelling and influential

4 ACTION PLAN AND NEXT STEPS

• Summary of key learning points
• Reflection on next steps
• Planning for implementation of learning in the workplace

Free registration

This webinar, one of a series, is completely free of charge – just make sure you book well in advance to get the ‘joining instructions’ and to be sure of a place. Click 'Add to calendar' above before you click the green ‘Register’ button, above. The session will be held on Zoom, so remember to look out for the secure password we will email you an hour before the session begins.

Please don’t forget to attend – the session will not be recorded.

Feedback

This webinar is delivered by Scott Rumsey, one of our most popular trainers. See some of the feedback he’s had recently from delivering these webinars:

‘Engaging, fun and informative.’

‘Very engaging and friendly – knows his onions!’

‘Great!’

‘Excellent.’

‘Brilliant and friendly trainer.’

‘Great! Made me feel comfortable and engaged.’

‘Great guy, knew his stuff!’

‘Brilliant trainer, really enjoyed his delivery.’

‘Great trainer – very personable.’

‘Highly engaging, knowledgeable and motivating – excellent facilitator who made the day fly by and who kept energy high.’

‘Passionate, engaging. One of the best trainers I’ve had.’

‘Very enthusiastic trainer and able to clearly deliver a message while making you think.’

‘Awesome training – very useful.’

‘Thank you – best course I’ve attended to date!’

‘Brilliant!’