Communication Skills Masterclass

This advanced course is designed to refresh and deepen the communication skills of experienced health and social care professionals. Grounded in the "CONNECTED" evidence base and the latest research, this interactive training combines a virtual pre-course workshop with a face-to-face experiential learning day.

Led by experienced Maguire trainers and supported by professional actors, the course mirrors real-world challenges, allowing participants to practice and reflect in a safe, supportive environment.

What you will Gain:

• A refreshed understanding of advanced communication principles from the ACST, with a focus on real-world application.
• Tools to navigate challenging conversationswith clarity, empathy, and confidence.
• Insights into the latest evidence-based communication techniques, grounded in current research.

Benefits For You And Your Team:

• A more confident, skilled team who can support each other in complex conversations.
• Stronger communication culture across your service, with shared language and best practices.
• Improved patient experience — patients feel more heard, valued, and supported.

Suitable for

This course is for senior health and social care professionals (Band 6 and above)

Cost: £429.00

Contact

Email shirley.crook@nhs.net Call 0161 446 3773

Venue Information

The Christie Education Centre is located on the 2nd floor in Dept 17 of the main hospital and can be accessed by stairs or lift. Toilets are also on this floor including an accessible toilet. A prayer room is available and close by. We want everyone attending our event in person to have the best possible experience. We provide regular breaks, access to quiet spaces etc. but If there is anything else we can do to make the day/your experience more comfortable, please let us know.

Booking Terms & Conditions

• Your place will only be confirmed when The Christie receives payment or the production of an official purchase order. Please DO NOT book a place unless you have approval from your manager AND confirmation that your trust are willing to pay your delegate fees.
• Once your place is confirmed, you will be notified by email. Please ensure that we hold a valid email address and mobile contact number for you.
• Payment must be made before the course commences. We reserve the right to cancel a booking in the case of non-receipt of payment.
• A link to the pre-course learning will be sent via email four weeks before the 1-day workshop. It is recommended that this is completed upon receipt of the email. This will be followed by full joining instructions for the 1-day facilitated workshop, one week in advance. In the event of non-completion of the pre-course learning component of the training, delegates will be unable to access the facilitated workshop and cancellation charges will apply.
• Maguire cannot be held responsible for any failure of delegates’ equipment or internet connection. We encourage you to take advantage of the opportunity for a test call prior to the workshop (contact the-christie.maguire.unit@nhs.net to arrange this).
• In the event of a cancellation: A charge of 25% of the course fee will be made for cancellations up to 6 weeks prior to the workshop date; a charge of 50% of the course fee will be made between 4 and 6 weeks prior to the workshop; no refund will be given for cancellation within 4 weeks of the workshop; suitable replacement delegates will be accepted up to 5 days prior to the course.

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