EFFECTIVE COMMUNICATION:

Who is this course for?

Managers & business owners aiming to fully understand the various best practice forms of communication, questioning and feedback to get the best out of their team in all areas of the business.

Benefits:

Employee:

Better understanding in the workplace; increase productivity; develop relationships

Organisation:

Anticipate problems; make effective decisions; co-ordinate workflow; supervise others; better understanding in the workplace in general

Course Syllabus:

• Why communicate?
• Effective Communication
• Seven ‘C’s of communication
• Communication barriers
• Effective questioning
• Effective feedback
• Key Points

Training Format:

• Presentation
• Group Discussion
• Group Exercises
• Questions & Answers
• Review

What you get:

• Attendance Certificate
• Copy of the development slides used within the workshop
• Useful workshop tools to use in the workplace
• Lunch & Refreshments

“Helping companies take the pain out of managing people whilst preventing people problems’

We provide a comprehensive programme of Management development courses at the Business & Technological Centre (BTC), Stevenage or at your own premises.  One you have decided on the course you need, click and book the dates you require and then leave the rest to us.