€310.45

Communication: Your Key to Success with Lucy Brazier

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International School of Amsterdam

45 Sportlaan

1185 TB Amstelveen

Netherlands

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Description

Communication is key and essential to any role. It is crucial that you have strong communication skills, to help build stronger and more reliable working relationships. With the skills from this session, you will be able to go back to your office and communicate more effectively with your manager, your work colleagues and external contacts. In time, you will see how it will help you to save time and build self-confidence within your role.

In this session, we will look at:

  • Harnessing the power of collaboration
  • Quality conversations and challenging conversations
  • Developing a service mind-set
  • Problem solving
  • Developing quality communications
  • Self-awareness and strengths
  • Stress – Getting Out of Overwhelm

Who is it for?

Anyone who wants to become a stronger, more effective and influential communicator.

Workshop goals:

We will begin by exploring how communication begins with an understanding of yourself. During the session, we will look at, the Belbin Psychometric testing exercise to explore strengths, weaknesses and where you fit into your team, Johari Window -- opportunities from self-awareness, your beliefs, values and behaviours, your Inner Voice, how body language can make a difference and how important communication is.

This session will cover:

  • Body Language & Voice
  • Listening Skills
  • Assistants as Connectors
  • Productive Office Relationships
  • Problem Solving
  • Emotional Intelligence
  • Different workstyles - flexible communication for different personality types
  • Taking control without taking over

Quality conversations and challenging conversations

Whether you are building a relationship by passing the time of day, setting expectations, dealing with conflict, managing projects or setting performance goals, these are all conversations that take place with a wider outcome in mind; performance improvement.

So, why should you be concerned with measuring the quality of your conversations? To improve the performance of your team and organisation.. and of course, your own performance.

Research shows that teams of people and organisations of all sizes can improve their performance through conversations by making some simple changes. In this session we will look at how you can

  • Get interested and ask questions
  • Proactively listen to people and hear what they are saying
  • Understand the power of autonomy
  • Agreeing what sort of support you require and how often
  • Understand transactional outcomes - each conversation is a transaction. Identify what you would like to achieve with each transaction and tell the other parties before you get started
  • Feel the fear of conflict ... and do it anyway!
  • Emotional intelligence – what is really being said and how to understand it

Problem solving

This session will visit some classic decision making and problem solving processes to ensure you have the confidence to look at all the options and weigh up the alternatives.

Harnessing the power of collaboration

  • Learn the differences between collaboration and teamwork
  • Be aware of the challenges of collaboration
  • Create an in-house professional community that can move mountains

You hold a unique position within your organization which allows you to participate in true cross- department collaboration in a way that almost no other job role does. So why do most continue to operate in silos when collaboration is so good for the organization? Could it be that this is because we are confused between collaboration and teamwork? The two are not only very different skill sets but are not in any way interchangeable.

Stress - Getting Out of Overwhelm

And finally, we will talk about how you achieve all of this without blowing a fuse.

  • Why is managing your stress important?
  • What are the signs?
  • Work:Life Balance
  • How to avoid burnout

Learning Outcomes:

  • Become a stronger, more effective and influential commutator
  • Understand the role and how you can add value to your organization
  • Enhance your communication skills, understand body language & explore emotional intelligence
  • Learn how to build powerful professional partnerships
  • Increase your productivity
  • Explore processes for problem-solving, decision-making & project management
  • Learn to deal with multitasking, stress and overwhelm

Meet your trainer: Lucy Brazier

Lucy Brazier is the CEO of Marcham Publishing, specialist publishers of Executive Secretary Magazine – a global training magazine dedicated to the professional development needs of senior and aspiring administrative professionals.

Lucy has been a Publisher and Events Organiser for 28 years. Lucy previously worked as a Publishing Director for Wilmington PLC, and has managed a team based in Singapore, New York, Germany & London responsible for 13 magazines, 12 international conferences, awards, trade show attendance and marketing for EMAP. Other companies worked for include The Times, The Independent, Centaur Communications and Glass’s Guide.

Her formidable training expertise and speaking style have given her opportunities to train, present and Chair in over 45 countries at over 400 events including Chairing the 2015 World Administrator Summit in Papua New Guinea.

With access to the most forward thinking, passionate and knowledgeable authorities in the world, as well as personally meeting thousands of administrative professionals over the last seven years, Lucy’s knowledge of the market is second to none.

Lucy’s unique insight brings a distinct quality and depth to her specialist development programmes. She continuously researches, develops and delivers in order to bring the most current, innovative and challenging development programmes.

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International School of Amsterdam

45 Sportlaan

1185 TB Amstelveen

Netherlands

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