A programme of compassion-informed practice development. This programme consists of 2x half-day interactive online workshops.

Through exploring compassion for others (people who access services) and compassion for self, the workshops aim to help you get curious about your subconscious drivers and develop your capacity to respond – not react, to the challenges you face at work.

We hope you will leave feeling grounded, with more curiosity and compassion and some ideas to implement into your practice and everyday life.

Who is this programme for?

These workshops are designed for frontline workers and managers in frontline homelessness services.

The day will involve:

the programme will be separated into in two workshops:‘You can’t fix someone if they’re not broken’ and ‘Who do we blame?’
Keeping things real by reflecting on your own experiences and those of the people you support
Whole group, small group and individual reflection and learning

What we need from you:

To commit to the attending both workshops, for group trust and safety
To complete an evaluation form after the programme

Workshop 1: You can’t fix someone if they’re not broken

This workshop will involve getting curious about your clients’ and your own behaviours. We’ll ask whether these behaviours could be the solution to meeting normal human needs, instead of the problem.

We’ll explore how we can (unconsciously) react, and sometimes jump to fix, these ‘problems’ and think about what that’s like for the people we support.

Together we’ll see that when we listen to and nurture our unique processes, amazing things can happen.

You will learn about:

Understanding coping mechanisms
Getting curious about subconscious parts (e.g. the part that wants to fix, help, teach.)
Connecting to and trusting your unique process

Workshop 2: Who do we blame?

When a service user is angry, who do they blame?

When we are angry, who do we blame?
When a service user directs anger towards us, how do we feel?
When we direct anger towards others, how might they feel?

Following from workshop 1, we’ll explore anger as an expression of unmet needs. We’ll consider what happens when we respond, instead of react, and how we can take responsibility to get our needs met as best we can. Together we’ll explore anger, its function and its effects on ourselves and others.

You will learn about:

The function and effects of anger – ‘healthy’ vs. ’unhealthy’
What anger feels like in our bodies?
Identifying our needs
Taking responsibility for ourselves

Duration

This programme consists of 2x half-day workshops. Attendees are required to attend both sessions.

Workshop 1: Monday, 29 September 2025 | 9.30am-1.00pm

Workshop 2: Monday, 6 October 2025 | 9.30am-1.00pm

Sessions are not recorded.

Bookings

Bookings can be made via Eventbrite.

If you are booking training places for 3 or more people an invoice can be raised, please email Lana.Newby@homelesslink.org.uk with the names and email addresses of the delegates you wish to book.

Cancellation policy

Please find our cancellation policy for public online delivered training here

Bookings for larger groups

This course can be booked by staff teams of up to 20 people on dates that are convenient for your organisation. It can be delivered either through live interactive sessions online or in person.

Please contact James.Cuming@homelesslink.org.uk or telephone James on 07375 042 815 for more information. Prices are from £1,040 for up to 20 staff members.

Compassion-Informed: What if the way we react to the crisis, is the crisis?