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Compassionate and Collective Leadership for High Quality Care: A Master Class

Bedfordshire, Luton and Milton Keynes Leadership and Organisational Development Group

Tuesday, 27 March 2018 from 10:00 to 13:00 (BST)

Compassionate and Collective Leadership for High...

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General Admission 27 Feb 2018 Free  

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A masterclass from Professor Michael West, The King's Fund and Lancaster University

This event is for health and care leaders across Bedfordshire, Luton and Milton Keynes.

How can we ensure we are developing cultures of high quality, continually improving and compassionate care in the challenging circumstances we face and, at the same time, ensure the well-being and growth of our staff?

And how can we become more effective at leading and working across boundaries to ensure the effectiveness of ‘systems’.

This master class offers the research evidence and practical guidance necessary to help leaders ensure that compassion, high quality care and innovation are at the heart of our health care cultures.

It will describe the link between good staff experience and patient outcomes as well as other key cultural elements associated with good performance in health care: vision and values; goals and performance; support and compassion; learning and innovation; and team work and collaboration within and across organisational boundaries.

It also describes how collective and compassionate leadership are essential to create the conditions for innovation and improvement in healthcare. The session will involve both formal, presentation, experiential exercises and interactive group discussions.

Practical, open source tools that leaders can use to develop their leadership and their teams will be described. The presentation will show how leadership that creates cultures for high quality care for patients can also ensure the well-being and flourishing of all those who work within our health care organisations.

“One of the most extraordinary characteristics of humans as a species is our capacity to innovate in response to challenges. But the right conditions have to be in place for innovation to bubble up.” Professor Michael West

Professor Michael West Bio:

Michael West is Head of Thought Leadership at the King’s Fund, London and Professor of Organizational Psychology at Lancaster University Management School. He is Visiting Professor at University College, Dublin and Emeritus Professor at Aston University where he was formerly Executive Dean of Aston Business School. He graduated from the University of Wales in 1973 and received his PhD in 1977. He has authored, edited or co-edited 20 books and has published over 200 articles for scientific and practitioner publications, as well as chapters in scholarly books.


He is a Fellow of the British Psychological Society, the American Psychological Association (APA), the APA Society for Industrial/Organisational Psychology, the International Association of Applied Psychologists, the British Academy of Management, the Academy of Social Sciences and a Chartered Fellow of the Chartered Institute of Personnel and Development.


The focus of his research over 30 years has been culture and leadership in organisations, team and organisational innovation and effectiveness, particularly in relation to the organisation of health services. He provides regular policy advice to many UK National Health Service organisations. He led the Department of Health Policy Research Programme into cultures of quality and safety in the NHS in England from 2009 to 2013. He also led the NHS National Staff Survey development and implementation for eight years and has built an unparalleled evidence base. He assisted Health Education England and NHS Improvement in developing the national framework on improvement and leadership development in England (Developing People, Improving Care) and the Department of Health in Northern Ireland in developing the Collective Leadership Strategy for Health and Social Care.


He also provided substantial input to the development of NHS England’s culture and collective leadership programme, now being employed by many healthcare organisations nationally and internationally. He lectures widely both nationally and internationally about compassionate leadership for health services and the results of his research and solutions for developing effective and innovative health care organisations

Do you have questions about Compassionate and Collective Leadership for High Quality Care: A Master Class? Contact Bedfordshire, Luton and Milton Keynes Leadership and Organisational Development Group

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When & Where

The Lockyer Suite
The Rufus Centre
MK45 1AH Flitwick
United Kingdom

Tuesday, 27 March 2018 from 10:00 to 13:00 (BST)

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Compassionate and Collective Leadership for High Quality Care: A Master Class
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