Compassionate Communication - Foundations in Delivering Sensitive News

• Do you find it hard to speak up at work?

• Ever worry your message isn’t landing the way you intended?
• Need to deliver sensitive news but unsure how to approach it?

Then this workshop is for you!

This one-day, face-to-face workshop is designed for healthcare staff who regularly deliver difficult information — whether to patients, families, or colleagues — and want to feel more confident, clear and compassionate when they do.

Facilitated by experienced clinical staff, this course is uniquely tailored to those in non-leadership roles, including admin and clerical teams, who often feel their voice goes unheard. Using Maguire-trained techniques, grounded in real-life healthcare experience and evidence-based practice, the session combines presentations, video, and small-group work to help you practise new strategies in a safe space.

What will you take away?

• Practical tools for assertive, compassionate communication
• Confidence to speak clearly — even when it’s difficult
• Space to practise and reflect with others who get it

Why it matters:

Better communication boosts patient experience, reduces misunderstandings and strengthens team culture. And it all starts with feeling heard.

Suitable for

This workshop is suitable for all staff including admin & clerical without management or leadership roles

Cost: £245

Contact

Email the-christie.maguire.unit@nhs.net Call 0161 446 3773

Venue Information

The Christie Education Centre is located on the 2nd floor in Dept 17 of the main hospital and can be accessed by stairs or lift. Toilets are also on this floor including an accessible toilet. A prayer room is available and close by. We want everyone attending our event in person to have the best possible experience. We provide regular breaks, access to quiet spaces etc. but If there is anything else we can do to make the day/your experience more comfortable, please let us know.

Booking Terms & Conditions

• Your place will only be confirmed when The Christie receives payment or the production of an official purchase order. Please DO NOT book a place unless you have approval from your manager AND confirmation that your trust are willing to pay your delegate fees.
• Once your place is confirmed, you will be notified by email. Please ensure that we hold a valid email address and mobile contact number for you.
• Payment must be made before the course commences. We reserve the right to cancel a booking in the case of non-receipt of payment.
• Joining instructions will be sent via email two to four weeks before the course commences.
• In the event of a cancellation: A charge of 25% of the course fee will be made for cancellations up to 6 weeks prior to the workshop date; a charge of 50% of the course fee will be made between 4 and 6 weeks prior to the workshop; no refund will be given for cancellation within 4 weeks of the workshop; suitable replacement delegates will be accepted up to 3 working days prior to the course.

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