Compassionate Communication - Foundations in Delivering Sensitive News

This interactive half-day workshop is designed to support healthcare staff in developing the skills and confidence to communicate clearly, assertively, and compassionately—particularly when delivering sensitive or difficult information.

Facilitated by experienced clinical professionals with lived experience in navigating emotionally charged conversations, this evidence-based course uses a multimodal approach, including presentations, video clips, and small group work. It provides a unique opportunity to explore and practise communication strategies in a supportive, practical environment.

What You Will Gain:

• Communication strategies to ensure your voice is heard clearly, respectfully, and compassionately.
• Greater confidence in asserting your views, including how to say “no” appropriately.
• A stronger ability to deliver difficult news or respond to emotionally complex situations with empathy and clarity.

Benefits For You And Your Team:

• Enhanced patient experience through more compassionate and effective communication.
• Potential reduction in complaints linked to misunderstandings or communication breakdowns.
• Improved inter- and intra-team communication, leading to a more cohesive, respectful work environment
• Increased staff morale and confidence, especially among those who often feel unheard in the workplace.

Suitable for

This course is specifically tailored for administrative and clerical staff working in healthcare, and for all healthcare staff who do not hold management or leadership positions but regularly engage in communication that impacts patients, relatives, or team dynamics.

Whether you’re supporting patients directly or working behind the scenes, this is the only course of its kind designed for your role in the healthcare setting.

Cost: £165.00

Contact

Email shirley.crook@nhs.net Call 0161 446 3773

Venue Information

The Christie Education Centre is located on the 2nd floor in Dept 17 of the main hospital and can be accessed by stairs or lift. Toilets are also on this floor including an accessible toilet. A prayer room is available and close by. We want everyone attending our event in person to have the best possible experience. We provide regular breaks, access to quiet spaces etc. but If there is anything else we can do to make the day/your experience more comfortable, please let us know.

Booking Terms & Conditions

• Your place will only be confirmed when The Christie receives payment or the production of an official purchase order. Please DO NOT book a place unless you have approval from your manager AND confirmation that your trust are willing to pay your delegate fees.
• Once your place is confirmed, you will be notified by email. Please ensure that we hold a valid email address and mobile contact number for you.
• Payment must be made before the course commences. We reserve the right to cancel a booking in the case of non-receipt of payment.
• Joining instructions will be sent via email two to four weeks before the course commences.
• Maguire cannot be held responsible for any failure of delegates’ equipment or internet connection. We encourage you to take advantage of the opportunity for a test call prior to the workshop (contact the-christie.maguire.unit@nhs.net to arrange this).
• In the event of a cancellation: A charge of 25% of the course fee will be made for cancellations up to 6 weeks prior to the workshop date; a charge of 50% of the course fee will be made between 4 and 6 weeks prior to the workshop; no refund will be given for cancellation within 4 weeks of the workshop; suitable replacement delegates will be accepted up to 3 days prior to the course.

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