Complaint Associates Online Course

Key Features

• Accredited by CPD
• Instant e-certificate
• FREE PDF + Hardcopy certificate
• Easy payment method
• Fully online, interactive course with audio voiceover
• Self-paced learning and laptop, tablet, smartphone-friendly
• Learn Anytime, Anywhere
• 24/7 Learning Assistance
• Best Value Price
• Discounts on bulk purchases

The Complaint Associates course provides comprehensive training on customer relationship management.Learn how Complaint Associates handle customer complaints effectively and professionally.Gain essential skills for CRM, active listening, problem solving, and communication.Explore strategies for managing customer databases and building long-term relationships.Understand techniques to improve service quality and enhance customer satisfaction.Develop skills in telephone etiquette, time management, diary management, and reporting.Prepare for real-world scenarios through practical exercises and case studies.

Learning Outcomes:

1. Develop effective complaint handling skills to satisfy every customer efficiently.
2. Learn CRM fundamentals to manage customer interactions systematically and successfully.
3. Enhance active listening skills to understand customer concerns accurately and clearly.
4. Apply problem-solving strategies to resolve complaints professionally over the phone.
5. Build strong customer relationships using communication and rapport-building techniques.
6. Improve organisational skills including time management, diary management, and reporting.

Course Link: Complaint Associates Online Course

Course Curriculum:

Module 01: Introduction to Customer Relationship Management (CRM)

Module 02: CRM Fundamentals

Module 03: CRM Strategies

Module 04: CRM Databases

Module 05: Deepening Customer Relationship

Module 06: Handling Customer Complaints

Module 07: Introduction to Customer Service

Module 08: What’s Different about Good Customer Service?

Module 09: Customer Service Communication Strategies

Module 10: Building Rapport Over the Phone

Module 11: Active Listening and Managing Tough Callers

Module 12: Problem Solving over the Phone

Module 13: Business Telephone Skills

Module 14: Diary Management and Note taking

Module 15: Time Management

Module 16: Organisational Skills

Module 17: Communication Skills

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Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.